Łukasz Tratkiewicz Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

- Deliver remote technical services to our customers.- Participate in development of F5 Global Competency Hub- Proactively and effectively communicate with both local and global Consulting teams and Professional - Services Coordinators.- Maintain a level of proficiency of F5 products and technologies, through self-directed and formal training.- Be proactive and identify opportunities to improve processes, tools, documentation and skills.- Collaborate with your F5 colleagues when required.- Study hard to obtain and maintain F5 Certifications.- And most importantly, keep our customers satisfied, through demonstrating strong technical knowledge and great communication

Warszawa

- Providing technical support to troubleshoot and resolve hardware and software issues on F5 device (Tier 2)- Actively collaborates with peers troubleshooting issues- Proactively communicates status, plan-of-action and resolution of the issue- Provides F5 customers and partners with a consistently high-quality support experience- Participate in on-going training with F5 products and related technologies- Maintains high schedule adherence- Effectively manages case escalations to Tier 3 (Engineering Services) while maintaining communication- Manages multiple cases and prioritizes based upon customer and business needs- Follows standard-based processes defined in F5’s Quality Management System (QMS)- Performs additional projects as required

Warszawa

- IT team supervisor- Systems administration (MS Windows Server 2003, 2008, 2012, Linux)- Storage/Backup/SAN administration (Dell, HP)- Network administration (Cisco, Juniper, HP)- Mobile device management (Airwatch, BlackBerry Enterprise Server)- Services management (MS Exchange 2007/2010, MS Active Directory and related)- Virtual environment administration (VMWare ESX, vCenter, MS Hyper-V)- Server provisioning (HP Server Automation, HP Cloud Service Automation, MS WDS)- Deployment and management of various IT monitoring tools (HP NNMi, Nagios, HP Sitescope, HP BSM etc.)- Cloud services management (Microsoft Azure)- Ensuring 24/7 service availability and SLA’s- Working directly with software and hardware vendorsInvolvement in various IT projects

Bern, Switzerland

- System administration (MS Windows Server 2003, 2008, Linux)- Service administration, support (MS Exchange, Active Directory, IIS, DHCP, DNS, HTTP, VPN, Terminal Services, SQL, SMB, Apache, SendMail etc.)- Network management (LAN/WAN, routers, switches, servers, data storage)- Deployment of IT infrastructure- Performing routine maintenance and reconfiguration of network infrastructureInvolvement in various IT projects

Warsaw, Poland

- Administration of LAN/WAN networks- Administration of Linux/Windows 2003 based servers- Remote monitoring of various network devices- Monitoring of multiple LAN networks based on CAT5, WIFI, DSL technologies- Support of VOD (VideoOnDemand), HSIA (HighSpeedInternetAccess), VOIP (VoiceOverIP) services- Direct supervision of onsite maintenance and repairs- Verification on proper escalation procedures, end-line support

Warsaw, Poland

- Ensuring proper escalation procedures to Tier 2-3- Supervising and assisting lower level agents with more complicated issues- Basic Coaching- Assisting end users with Internet issues- Network Management (routers, Ethernet switches, Access points, DSL modems)- Reporting Network status to higher tier departments