Şahin Orhan Email and Phone Number

Developing a solid and trusting relationship between major key clients and companies.Resolving key client issues and complaints.Developing a complete understanding of key account needs.Anticipating key account changes and improvements.Strategic planning to improve client results.Negotiating contracts with the client and establishing a timeline of performance.Meeting all client needs and deliverables according to proposed timelines.Expanding relationships and bringing in new clients.

Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associates.Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.Managing, training, and providing overall guidance to the sales team of an assigned territory.Providing exceptional customer service to all customers on a daily basis.Developing and implementing sales and marketing plans to drive sales and profit.Developing and sustaining long-term relationships with customers.Collecting customer feedback and providing updates to senior management.

Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.Prepares call center performance reports by collecting and analyzing call agents’ data.Evaluates individual performance reviews and overall team effectiveness with upper management.Helps call agents with challenging customer service issues.Monitors team performance and provide tools if necessary.Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.Meets financial targets by estimating performance requirements and preparing annual budgets.Presents monthly and annual call center action plans and objectives.