Şule Güneş Email & Phone Number

İstanbul, İstanbul, TR

• Leading the Customer Success Team to analyze the needs of the customers and improve the efficiency of the company
• Collecting, evaluating and delegating customer requests of live e-commerce platforms of the brands
• Pursuing leads and moving them through the brands’ websites for the sales cycle of e-commerce
• Identifying customers’ improvement areas as SPoC and guiding their needs accordingly within the current products of company
• Working with the Development, QA and PMO teams to add necessary features, tools, and, various add-ons to Websites & Mobile Apps
• Identifying, prioritizing potential risks to project delivery and planning risk scenarios and resolving conflicts among related parties

İstanbul, Türkiye

• Managing the projects and processes for the customers
• Working with the Development, QA and PMO teams to add necessary features, tools, and various add-ons to Websites & Mobile Apps
• Planning, executing, and finalizing projects according to deadlines and within the budget
• Identifying, prioritizing potential risks to project delivery and planning risk responses & resolving issues and conflicts among related parties
• Managing the e-commerce portals of the brands and integrating the needs

• Managing operations to boost company efficiency and to generate influential tasks
• Developing customized B2B and B2C communication models that bolster customer and learner experience from onboarding to outboarding
• Managing SaaS product from the idea stage to project development & launch
• Improving learner experience to enhance the process for the target customers
• Conducting various tests and user experience as part of the quality assurance
• Managing multiple learning management systems (LearnDash, 360L, Articulate Rise, Scorm etc.)

Istanbul, Turkey

• Teaching English language lessons that incorporated the use of various teaching methods, supervising students’ growth and helping them improve spoken English in all aspects of daily life or academic communication.
• Developing and implementing education programs accommodating different learning styles (online teaching & e-book management)
• Integrating new technologies in the teaching process by introducing various e-learning tools
• Developing curricula & planning lessons & designing relevant materials
• Working on student cognitive development and behavior by creating a routine and environment adjusted to their physical, social and developmental needs
• Maintaining positive student-teacher relationship and cooperating with parents on a scheduled basis

Istanbul, Turkey

• Faculty of Education, Student Representative
• English Language Teaching Department, Student Representative

Istanbul, Turkey

• 3 days of internship in a week (21 hours per week)
• Primary School, Secondary School, and IB High School
• IB, PYP, IGCSE experience
• Lesson Planning
• Micro/Macro Teaching
• Managing the Classes