Živa Cotman Email & Phone Number

Ljubljana, Slovenia

As a Customer Success Manager, I am responsible for ensuring overall customer satisfaction, proactively retaining clients, and driving revenue growth. I achieve this by understanding their core business, digital creative needs, and advertising goals. I focus on building long-term relationships with clients to become their trusted advisor, while also facilitating effective and efficient training and onboarding for new customers. Additionally, I showcase new Celtra solutions and features that help customers achieve greater success and realize the added value that Celtra can provide.

Ljubljana, Slovenia

Ljubljana

Ljubljana

- managing multiple projects and creative production within the creative team (seven designers and three programmers) across different time zones- owning projects of key client accounts, leading managed services and supporting the transition to a self-serve model- setting timetables and manage service fees - working closely with account managers, the product team and engineering team - helping with improving the working process, making it more efficient and simpler- evaluating teams output and defining future goals- onboarding new hires - launching and leading design internship program- production of materials and demos needed for the smooth operational process between internal teams (Sales, Product Marketing, Marketing and HR).

- managing day to day projects for the creative team (six designers and two programmers) across different time zones that create mobile rich media ads- setting timetables and manage service fees - working closely with account managers and product team - organizing monthly projects review meetings - helping with improving the working process, making it more efficient and simpler

Bachelor Of Media Studies

Education record