Александр Андрианов Email and Phone Number

Working as personal technical account manager with major HPE customers: Rosneft, Rusgidro, SBRF, SurgutNeftegaz, Nornikel, SVO AERO, Tatintec, MICEX, Accenture- Resolving Customers technical issues (hardware and software)-Team leading in proactive services, providing direct to team activities.- Resolving complex business issues with internal Account Team.- Designing and maintaining Account Support Plan with Customers - Driving activities for internal delivery team and… Show more Working as personal technical account manager with major HPE customers: Rosneft, Rusgidro, SBRF, SurgutNeftegaz, Nornikel, SVO AERO, Tatintec, MICEX, Accenture- Resolving Customers technical issues (hardware and software)-Team leading in proactive services, providing direct to team activities.- Resolving complex business issues with internal Account Team.- Designing and maintaining Account Support Plan with Customers - Driving activities for internal delivery team and Customers - Developing relationships with the Customer on several organizational levels.- Leading internal and external account review meetings.- Coaching and mentoring account delivery team members.- Initiating and leading internal organization development projects. Show less

- Providing the highest level of remote customer support service to HP’s Mission Critical Customers in Russia and CIS countries over phone, e-mail and remote access.- Troubleshooting following products: HP Proliant servers, HP Blade systems, HP Superdome , HP Integrity servers.- Coordinating resources for in time problem resolution - Initiation and participation in technical elevations to HP’s Competecy Centers and business escalations. - Proactively assisting internal or… Show more - Providing the highest level of remote customer support service to HP’s Mission Critical Customers in Russia and CIS countries over phone, e-mail and remote access.- Troubleshooting following products: HP Proliant servers, HP Blade systems, HP Superdome , HP Integrity servers.- Coordinating resources for in time problem resolution - Initiation and participation in technical elevations to HP’s Competecy Centers and business escalations. - Proactively assisting internal or external businesses and end users to reduce problem occurrence.- Developing and growing customer account relationships and actively promoting HP’s Mission Critical solutions within assigned accounts. - Coaching and mentoring new engineers Show less

• Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business• Manages customer expectations by taking into consideration the entitlement and identifies customer problems• Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership• Timely elevates and/or escalates to next level when the case is complex• Participates in projects for… Show more • Timely responds to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problem according company KPIs for the business• Manages customer expectations by taking into consideration the entitlement and identifies customer problems• Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership• Timely elevates and/or escalates to next level when the case is complex• Participates in projects for process or quality improvements• Manages multiple tasks or cases simultaneously with minimal supervision• Active and self-paced improvement of technical and business process knowledge Show less