Team Lead It Support
CurrentKnowledge in the following areas: 1. Implementation of the full cycle of software integration. From development to software support on the customer side. 2. Knowledge in the following technologies: - L2/L3 devices. CISCO Switches and Routers- knowledge of protocols IP, TCP, DHCP, DNS, Static/Dynamic Routing, (s)FTP(s), HTTP(s),Mail protocol(IMAP/POP3/SMTP). 3. Operating Systems: Windows OS Desktop Windows Server OS. Linux: Ubuntu Desktop Ubuntu Server 16/18/20 MAC -… Show more Knowledge in the following areas: 1. Implementation of the full cycle of software integration. From development to software support on the customer side. 2. Knowledge in the following technologies: - L2/L3 devices. CISCO Switches and Routers- knowledge of protocols IP, TCP, DHCP, DNS, Static/Dynamic Routing, (s)FTP(s), HTTP(s),Mail protocol(IMAP/POP3/SMTP). 3. Operating Systems: Windows OS Desktop Windows Server OS. Linux: Ubuntu Desktop Ubuntu Server 16/18/20 MAC - only configure print drivers.4. Knowledge Services:Windows/Linux Service - AD, DHCP, DNS, GPO, dhcpd, bind, iptables, zebra(quagga). Mail Service, HTTP(s): IIS, SharePoint (2013/2016)Printing Service: Print Servers MS, cups. Virtualization: Hyper-V, VBox. Knowledge Cloud:Azure (Using and configuration Base Knowledge)AWS (Options)5. Programming knowledge: C# there are projects that work with the software module of our software. Refinement of the box for the needs of the customer. Python - start projects in this programming language. 6. Data Base knowledge:Database formation. Understand the creation of tables and the dependencies between them. 7. Project management skillsKnowledge of all stages of implementation and promotion of projects. 1. Software testing at the release stage. Determine how this software works. 2. Create presentations for sales managers. Key points of the software. 3. Training of sales managers, what the software can do. 4. Training of service engineers to support this software. 5. Software demonstration for the customer. 6. Integration of this software on the customer's side. 7. Support software after integration. Knowledge of basic project management systems: Scrum and Kanban. Knowledge of the stages of project implementation.1. Creation of integration plans for customers. 2. Compliance with the timing according to the integration plan. 3. Approval of the completion of the project and its transfer for support. Show less