Main objectives of the system administration Group (Group SA):- Providing support to users of the group of companies and partners 7 days a week, 13 hours a day (consultations, service requests and Troubleshooting equipment).- Ensuring continuous operation of services and equipment.- Consulting Group SA departments of subsidiaries and control of their work.Support is provided: at 18 trade and technical centers in 7 regions of Russia.Number of users: more than 2 000 peopleThe tasks of the head of the Group SA include: - Creation of plans for the development of the Group SA, further implementation and revision in connection with the change in the strategy of the Department IT.- Recruitment and development.- Creation of regulations and maintenance of documents necessary for the work of the Group.- Control over the execution of appeals, incidents and changes (management of appeals, incidents and changes).- Ensuring the effective work of the Group SA.- Preparation and conclusion of contracts with service level agreements with service providers.- Preparation and control of the budget of the Group SA and centralized operating expenses of the Department IT.- Creation of documents for audit of it processes in subsidiaries in Russia and Kazakhstan. Bringing it processes in line with J-Sox and internal requirements.

1. Management of group of system administration (more than 25 employees). Control of dates of performance of addresses, incidents and department changes. Control of overall performance of group. 2. Preparation of documents (orders and instructions) for the department personnel.3. Management of group of management of IT of Assets. Negotiation and competitions. Conclusion contract.4. Participation in creation of the budget of IT department. Maintaining operational and design budgets.5. Participation in the project on HP OpenView Service Desk 5.1 migration on Service Manager 7.0.

1. Management of group of management of IT of Assets. Purchase, input and write-off of fixed assets. Preparation and control of contracts of supply of equipment, to service and guarantee support and communication services.2. Participation in creation of the budget of IT department. Maintaining operational and design budgets3. Management of the project on introduction of a control system by workplaces.4. Participation in the project on introduction of HP OpenView Service Desk 5.1 and further development of system

1. Participation the project on Active Directory introduction2. Support of Windows of servers, writing of scripts, control of security policies, maintaining AD, solution of difficult situations and problems.3. Standardization of the used computer and peripheral equipment4. The organization of opening of the new centers from 10 to 100 workplaces in the IT direction5. Introduction and control of system of monitoring 6. Situation writing on the organization of work of department of SA, the provision on use of resources of the enterprise; instructions on administration of the equipment, servers, software and other documents 7. The management of groups of system administrators at preparation of opening of the centers and carrying out DIT projects

1. Support of 8 Windows NT 4.0 servers. and Windows 2000 Server, Exchange 5.0-2000, SQL Server 6.5-7.0; about 70 workstations (Windows NT 4.0, 98, 2000, XP) at 5 remote offices across Moscow and the Moscow region. 2. Control of analog automatic telephone exchanges of Panasonic, also experience of control and work with digital automatic telephone exchanges of LG. Cisco 160Х, 1750 configuration3. Development of policy of backup. Creation of complex system of information security4. Maintaining the budget, optimization business – firm processes, the management of group of system administration.

Support of 2 Windows NT 4.0 servers; 40 workstations (from MS-DOS to Windows 98). SCO Unix 3.2.4.1 servers - 3.2.5.0.5, Microsoft SQL Server 6.5/7.0, Informix, Unify, a LAN. Bank software of office. Training of users.