Анастасия Алексеева is a Customer Journey Expert at Банк ВТБ 24. They is proficient in Английский.
-
Бизнес-АналитикБанк Втб 24 Nov 2020 - PresentМосква, Россия- Составление клиентского пути- Проведение UI/UX исследований;- Определение сегментов внешних клиентов (физ.лиц)- Исследование потребностей внутренних клиентов (сотрудники отделений)- Составление и согласование схемы поддержки, функционала и руководства поддержки- взаимодействие с командами других стримов для реализации совместных задач -
Business Intelligence AnalystSberbank Jul 2017 - Nov 2020MoscowInteract with partners on matters of refunds to customers and other technical questionsTake a part at Design thinkingPreparation of presentations of the good -
Main Specialist In Processing Department Of Banking OperationsSvyaznoy Bank Apr 2012 - Oct 2016Moscow, Russialoyality points charge/charge-offconnecting with Bank-agent (file transfer)claim settlementholding of loyality point statisticsCard issue file transferUpdating data base of card deliveryholding of card issue and delivery statistics -
Leader Specialist In Departmend Of Card IssueCommercial Bank "Prominvestraschet Ltd." Sep 2011 - Mar 2012Moscow, RussiaClients consultation banking cards issue, PIN-coversupdating databaseclosing/opening cards and contractscards blockingorganize card holder history fileprovide the bank statementprovide the deposit slip
-
Main Specialist In Plastic Cards DepartmentRussian Land Bank Jun 2010 - Jun 2011Moscow, Russiauploading application forms to data basechecking/correction of application forms in data baseblocking cardsclosing/opening cards and contractsclosing banking daytransfer credits to cardsworking with Frauds, clients complains, chargebacksconnecting with Bank-agentworking with POS-terminals (troubleshooting)working with VIP-clients -
Leader Specialist In Plastic Cards Department And PilsMoskommertsbank Apr 2008 - Jun 2010Moscow, Russiabanking cards issue, PIN-coversuploading application forms to data basechecking/correction of application forms in data baseblocking cardsclosing/opening cards and contractsclosing banking daytransfer credits to cards
-
Marketing ManagerFlexotec, Ltd Feb 2007 - Apr 2008Moscow District, RussiaResearching in marketing of advertisement productsDefinition of new product’s priceMaking business-planTranslating documents (English-Russian)
-
Operator Of Call Center CitiphoneCitibank (Banamex Usa) Oct 2005 - Sep 2006MoscowActivating/blocking cardsActivating accountsTransferring moneyBudget paymentsConsultation of clients
Анастасия Алексеева Education Details
-
Московская Академия Экономики И Права (Маэп) / Moscow Academy Of Economics And Law (Mael)Economist With Specialty International Financing Relationship.
Frequently Asked Questions about Анастасия Алексеева
What company does Анастасия Алексеева work for?
Анастасия Алексеева works for Банк Втб 24
What is Анастасия Алексеева's role at the current company?
Анастасия Алексеева's current role is Customer Journey Expert.
What schools did Анастасия Алексеева attend?
Анастасия Алексеева attended Московская Академия Экономики И Права (Маэп) / Moscow Academy Of Economics And Law (Mael).
Not the Анастасия Алексеева you were looking for?
-
-
-
-
-
Анастасия Алексеева
Руководитель Группы Архитекторов - Зао "Морской Проектный Институт"St Petersburg
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial