- Check in and check out the guests- Supervising - Work with Hotel management system Opera- Welcoming and accommodating the guests, presenting the information about the Hotel- Dealing with the Guest’s complains- Managing the cash flow and payment’s procedures- Training manager and coaching the newcomers- Making the translations- German to English

- Check in procedure of the passengers in the sea port before embarkation- Welcoming and accommodating passengers from Germany, Austria, Italy, France, England, USA, Holland on board- Being responsible for keeping schedule of Guest Relations Manager- Working with documents - Providing translation of the documents and verbal translation while the meetings with the guests (English/German/Russian);- Organizing meetings between Guest Relations Manager and the passengers -… Show more - Check in procedure of the passengers in the sea port before embarkation- Welcoming and accommodating passengers from Germany, Austria, Italy, France, England, USA, Holland on board- Being responsible for keeping schedule of Guest Relations Manager- Working with documents - Providing translation of the documents and verbal translation while the meetings with the guests (English/German/Russian);- Organizing meetings between Guest Relations Manager and the passengers - Giving the full information of life on board and all facilities - Assistance with guest’s problems and complains, solving issues Show less

- Social nets monitoring, analyzing and assessment - Advertising the promoted web-site in social nets (facebook, v kontakte, twitter) and trying to attract users and companies( it-, recruitment companies)- Creating web-pages, accounts, groups and communities in the social nets- Socializing with users in the social nets, writing the comments, posts, blogs- Analyzing the users and their interests and expectation- Writing the content of the web-site (articles, comments, posts… Show more - Social nets monitoring, analyzing and assessment - Advertising the promoted web-site in social nets (facebook, v kontakte, twitter) and trying to attract users and companies( it-, recruitment companies)- Creating web-pages, accounts, groups and communities in the social nets- Socializing with users in the social nets, writing the comments, posts, blogs- Analyzing the users and their interests and expectation- Writing the content of the web-site (articles, comments, posts, blogs) Show less

- Reception and processing of requests for booking on the phone or online- Consulting the customers on the phone in English, German, Russian and Ukrainian- Caring out the business correspondence with partners, leaders of big groups- Giving to the clients full information about the hotel, rooms and facilities