Work with key/strategic clients of the company: Upsells/Crossails Increasing the level of customer loyalty Gathering feedback to improve the service Marketing activities Handling incoming requests Prolongation of contracts Conflict resolution

• Full support of one of the company's services - incoming requests, prolongation of contracts, invoicing • Work with clients - processing incoming leads (initial interaction and communication), negotiations on prices and conditions, work with accounts receivable, client development • Company analytics • Preparation of reports at the request of key clients

1. Implementation of the full cycle of the tender procedure. 2. Organization of a competitive tender environment. 3. Introduction of initiatives to improve business processes. 4. Knowledge of sites b2b.sibur.ru and b2b-center.ru. Achievements: As part of the leadership of the project team, I developed, described and implemented a macro in the logistics business process. The result is a reduction in labor costs by 20 man-hours.

1. Attracting new customers.2. Mentoring, training, motivation of employees. There were 4 people in charge.3. Implementation of personal and team sales plan.Achievements: from the fourth month of work in the company, I was promoted to the head of the group.