Deep knowledge of service methodology (ITIL v3 2011, ITIL4, Cobit, etc.), Confirmed by certificates.Good knowledge of project methodology (PMBoK, Agile), confirmed by certificates.Broad horizons in IT technologiesAbility to build relationships between IT and other functions of the company through identifying the needs of IT service customers, IT portfolio management and IT service quality management.Experience in managing IT departments in various models:- management of a large (100+) geographically distributed IT service- management of ITSM processes (Management of changes, problems, business relationships)- IT function management with subordination to the general director of the subsidiary.Experience in IT Strategy and IT Operational Model development and implementation.Experience in IT budget management:- building a cost model- making and protecting forecasts- controlApplied in practice various methods for determining the cost of IT services, including:- method of service operations (determination of the cost of labor costs of IT services)- Erlang's formulas (determining the optimal number of technical support call center operators)Ability to work in conditions of uncertainty.Negotiation skills.Presentation skills.Skills for teaching other people.Crisis management.
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Бизнес-АрхитекторArhitexSaint Petersburg, Ru -
ManagerГруппа Компаний Б1 Jul 2022 - Nov 2024Project management in the field of technological and organizational consulting for external clients.Development and implementation of IT strategies.Reengineering of IT operational models.Design and implementation of ITSM processes.Conducting benchmarks with world industry leaders.Development of criteria and mathematical models for scoring IT solutions. Development of a methodology for selecting software and hardware and software systems.Implementation of IT process automation systems.Conducting trainings for company employees (internal trainer).Project experience:1. Development of a target IT architecture for the Upstream block of a large oil and gas company2. Development of a digital development strategy for a large metallurgical company3. Carve-out project (separation of the Russian segment of EY Russia from the international group)4. Reengineering the IT operating model and development of an IT strategy for B15. Analysis of the IT operating model and optimization of controlled costs of an energy company6. Market analysis, scoring and selection of an electronic document management system7. Development of a development strategy for a shared service center for a mining company8. Implementation of the NAUMEN ITSM system9. Provision of services for the development and support of RPA (robotization of processes) -
ManagerEy Technology Solutions Oct 2021 - Jun 2022Санкт-Петербург, РоссияDelivering services to the company's clients in the field of technological and organizational consulting.Development of IT strategies.Development of the IT operating modelDesign and implementation of ITSM processes.Conducting benchmarks with world industry leaders.Development of criteria and mathematical models for evaluating IT solutions for implementation in the company.Project experience:1. Development of a target IT architecture for the Upstream block of a large oil and gas company2. Carve-out project (separation of the Russian segment of EY Russia from an international company) -
Head Of It Services ImprovementGazpromneft - Digital Solutions Sep 2020 - Oct 2021Санкт-Петербург, Санкт-Петербург, РоссияResponsible for developing and improvement of IT services and process in Gazprom neft.Service strategy design.Idea management.Implementation IT4IT products.Work with internal and external regulators.Remote managing of 10+ consultants and analysts.
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CioGazpromneft Sakhalin Llc Jan 2018 - Sep 2020Saint Petersburg, Russian FederationResponsible for managing an IT Function in company.Searching, evaluation and integration technologies of Industry 4.0Design, implementation and supporting IT infrastructure and services of offshore drilling rigs (including maritime VSAT, video control system, printing, wi-fi, PCs, IP telephones, telemetry etc.IT services management in several offices in different regions of Russia. Continual service improvement. IT Asset management (including purchasing process).IT Finance management.Information security management.Participation in maternal company (Gazprom neft) IT4IT project as an expert in 2 directions:- IT services cost management- IT change management
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It Service ManagerGazprom Neft May 2017 - Jan 2018Saint Petersburg, Russian FederationBusiness Relationship ManagementAnalysis and improvement of change management processIT service cost expertise and methodological assistance.IT expenditure allocationIT Business Partner of Drilling DepartmentITSMProject documentation expertise -
It Service ManagerGazpromneft- Ntc Aug 2015 - Apr 2017Saint Petersburg, Russian FederationBusiness Relationship Management.Service Level ManagementFinance management in ITContinual Service ImprovementIT Service design and transitionIT Asset managementSupplier management -
Problem Change ManagerЮлмарт Ulmart.Ru Jun 2014 - Aug 2015Saint Petersburg, Russian FederationDesign and integration Change Management and Problem management processesMajor Incidents investigation and financial loss countingRisk managementIT processes analysis and Continual Service Improvement ITSM methodological support"The best company employee 2014" award achieved -
Head Of Technical SupportЮлмарт Ulmart.Ru Apr 2012 - Jun 2014Saint Petersburg, Russian FederationManaging of about 100 engineers in different directions.KPI design and implementation.Integration staff necessity counting method based on Erlang Take part in SAP integrationIT infrastructure audit in opening shopsDesign and implementation IT Assets management processITSM system support and moderation -
Technical Support SpecialistЮлмарт Ulmart.Ru Dec 2010 - Apr 2012Tver Region, Russian FederationUser support
Дмитрий Железняк Education Details
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Mathematics
Frequently Asked Questions about Дмитрий Железняк
What company does Дмитрий Железняк work for?
Дмитрий Железняк works for Arhitex
What is Дмитрий Железняк's role at the current company?
Дмитрий Железняк's current role is Бизнес-архитектор.
What schools did Дмитрий Железняк attend?
Дмитрий Железняк attended Tver State University.
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Дмитрий Железняк
Russia
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