Дмитрий Железняк

Дмитрий Железняк Email and Phone Number

Бизнес-архитектор @ ARHITEX
Saint Petersburg, RU
Дмитрий Железняк's Location
St Petersburg, St Petersburg City, Russia, Russian Federation
About Дмитрий Железняк

Deep knowledge of service methodology (ITIL v3 2011, ITIL4, Cobit, etc.), Confirmed by certificates.Good knowledge of project methodology (PMBoK, Agile), confirmed by certificates.Broad horizons in IT technologiesAbility to build relationships between IT and other functions of the company through identifying the needs of IT service customers, IT portfolio management and IT service quality management.Experience in managing IT departments in various models:- management of a large (100+) geographically distributed IT service- management of ITSM processes (Management of changes, problems, business relationships)- IT function management with subordination to the general director of the subsidiary.Experience in IT Strategy and IT Operational Model development and implementation.Experience in IT budget management:- building a cost model- making and protecting forecasts- controlApplied in practice various methods for determining the cost of IT services, including:- method of service operations (determination of the cost of labor costs of IT services)- Erlang's formulas (determining the optimal number of technical support call center operators)Ability to work in conditions of uncertainty.Negotiation skills.Presentation skills.Skills for teaching other people.Crisis management.

Дмитрий Железняк's Current Company Details
ARHITEX

Arhitex

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Бизнес-архитектор
Saint Petersburg, RU
Website:
arhitex.com
Employees:
19
Дмитрий Железняк Work Experience Details
  • Arhitex
    Бизнес-Архитектор
    Arhitex
    Saint Petersburg, Ru
  • Группа Компаний Б1
    Manager
    Группа Компаний Б1 Jul 2022 - Nov 2024
    Project management in the field of technological and organizational consulting for external clients.Development and implementation of IT strategies.Reengineering of IT operational models.Design and implementation of ITSM processes.Conducting benchmarks with world industry leaders.Development of criteria and mathematical models for scoring IT solutions. Development of a methodology for selecting software and hardware and software systems.Implementation of IT process automation systems.Conducting trainings for company employees (internal trainer).Project experience:1. Development of a target IT architecture for the Upstream block of a large oil and gas company2. Development of a digital development strategy for a large metallurgical company3. Carve-out project (separation of the Russian segment of EY Russia from the international group)4. Reengineering the IT operating model and development of an IT strategy for B15. Analysis of the IT operating model and optimization of controlled costs of an energy company6. Market analysis, scoring and selection of an electronic document management system7. Development of a development strategy for a shared service center for a mining company8. Implementation of the NAUMEN ITSM system9. Provision of services for the development and support of RPA (robotization of processes)
  • Ey Technology Solutions
    Manager
    Ey Technology Solutions Oct 2021 - Jun 2022
    Санкт-Петербург, Россия
    Delivering services to the company's clients in the field of technological and organizational consulting.Development of IT strategies.Development of the IT operating modelDesign and implementation of ITSM processes.Conducting benchmarks with world industry leaders.Development of criteria and mathematical models for evaluating IT solutions for implementation in the company.Project experience:1. Development of a target IT architecture for the Upstream block of a large oil and gas company2. Carve-out project (separation of the Russian segment of EY Russia from an international company)
  • Gazpromneft - Digital Solutions
    Head Of It Services Improvement
    Gazpromneft - Digital Solutions Sep 2020 - Oct 2021
    Санкт-Петербург, Санкт-Петербург, Россия
    Responsible for developing and improvement of IT services and process in Gazprom neft.Service strategy design.Idea management.Implementation IT4IT products.Work with internal and external regulators.Remote managing of 10+ consultants and analysts.
  • Gazpromneft Sakhalin Llc
    Cio
    Gazpromneft Sakhalin Llc Jan 2018 - Sep 2020
    Saint Petersburg, Russian Federation
    Responsible for managing an IT Function in company.Searching, evaluation and integration technologies of Industry 4.0Design, implementation and supporting IT infrastructure and services of offshore drilling rigs (including maritime VSAT, video control system, printing, wi-fi, PCs, IP telephones, telemetry etc.IT services management in several offices in different regions of Russia. Continual service improvement. IT Asset management (including purchasing process).IT Finance management.Information security management.Participation in maternal company (Gazprom neft) IT4IT project as an expert in 2 directions:- IT services cost management- IT change management
  • Gazprom Neft
    It Service Manager
    Gazprom Neft May 2017 - Jan 2018
    Saint Petersburg, Russian Federation
    Business Relationship ManagementAnalysis and improvement of change management processIT service cost expertise and methodological assistance.IT expenditure allocationIT Business Partner of Drilling DepartmentITSMProject documentation expertise
  • Gazpromneft- Ntc
    It Service Manager
    Gazpromneft- Ntc Aug 2015 - Apr 2017
    Saint Petersburg, Russian Federation
    Business Relationship Management.Service Level ManagementFinance management in ITContinual Service ImprovementIT Service design and transitionIT Asset managementSupplier management
  • Юлмарт Ulmart.Ru
    Problem Change Manager
    Юлмарт Ulmart.Ru Jun 2014 - Aug 2015
    Saint Petersburg, Russian Federation
    Design and integration Change Management and Problem management processesMajor Incidents investigation and financial loss countingRisk managementIT processes analysis and Continual Service Improvement ITSM methodological support"The best company employee 2014" award achieved
  • Юлмарт Ulmart.Ru
    Head Of Technical Support
    Юлмарт Ulmart.Ru Apr 2012 - Jun 2014
    Saint Petersburg, Russian Federation
    Managing of about 100 engineers in different directions.KPI design and implementation.Integration staff necessity counting method based on Erlang Take part in SAP integrationIT infrastructure audit in opening shopsDesign and implementation IT Assets management processITSM system support and moderation
  • Юлмарт Ulmart.Ru
    Technical Support Specialist
    Юлмарт Ulmart.Ru Dec 2010 - Apr 2012
    Tver Region, Russian Federation
    User support

Дмитрий Железняк Education Details

Frequently Asked Questions about Дмитрий Железняк

What company does Дмитрий Железняк work for?

Дмитрий Железняк works for Arhitex

What is Дмитрий Железняк's role at the current company?

Дмитрий Железняк's current role is Бизнес-архитектор.

What schools did Дмитрий Железняк attend?

Дмитрий Железняк attended Tver State University.

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