I have been working in the hospitality industry for 14 years. I have a great experience both in the work of the reception service, booking and accommodation, and in the organization of various events (business meetings, conferences, banquets). I am able to find a common language with people, I am polite and diplomatic in stressful situations. Fluent in English, French at the intermediate level. I own business etiquette, have experience managing a team.I believe that working in the service is a vocation. You should always be in touch with people, try to anticipate their mood, their desires, do something that just might please the guest and make them feel comfortable, regardless of where they are. I really enjoy creating pleasant situations for my guests, enveloping them with warmth and care, helping them to make their holidays and business trips as comfortable as possible.Taking care of guests is always a responsibility. As the manager of reception and reservation services, I have trained our accommodation staff to be responsible for our guests, to use Shelter efficiently, and most importantly, to always be sensitive and friendly, in all situations. It is very important to me to create a creative, cohesive atmosphere in the team and to give each team member the opportunity to unleash his or her potential.