Ekaterina Filimonova Email and Phone Number

Experience:IT Support Specialist, GRAPE – Creative Agency, June 2021 – to this day- Provided technical support to internal staff, troubleshooting and resolving hardware and software issues;- Assisted with the configuration and deployment of new hardware and software, such as MacOS, Windows 7/10/11, Ubuntu, Proxmox, TrueNAS;- Maintained and managed inventory of hardware and software assets;- Managed user accounts and permissions in different services (Google, Yandex, Notion, Synology and so on);- Conducted user training sessions on new software and hardware;- Wrote support tutorials for customers and staff, reports about unexpected bugs and errors for IT department uses.Skills:- Good communication and customer service skills- Quick response to changes- Easily switch between multiple tasks- Ability to empathize with customers and respond to their needs quickly and effectively- Willingness to learn new technologies and expand my skillset