Обязанности:руководство службой ИТ-сопровождения Северо-Западного округа (10 филиалов, 3 логистических центра, сеть магазинов, гипермаркетов и аптек, штат сотрудников службы ИТ - 89 человек); обеспечение непрерывности бизнес-процессов филиалов, логистических центров; бесперебойной работы сети торговых объектов (1720 объектов формата продуктовых магазинов, магазинов косметики и аптек, 26 гипермаркетов, 3 логистических центров); развитие ИТ-инфраструктуры; управление ИТ бюджетом; разработка корпоративных стандартов и регламентов в области информационных технологий; подготовка предложений о целесообразности внедрения информационных систем; экономический анализ финансово-хозяйственной деятельности, оптимизация затрат; организация процедур закупки ИТ оборудования; контроль запуска и функционирования ИТ-систем новых торговых объектов; организация работы аутсорсинговых компаний, контроль исполнения соглашений об уровне сервиса (SLA). Достижения:Открытие ~250 новых торговых объектов, включая гипермаркеты Магнит "ОПТ" в г. Санкт-Петербург и "Семейный" в г. Псков; открытие внешнего (по отношению к логистическому центру) склада в г. Санкт-Петербург. Разработка и внедрение в рамках компании методологии проверки деятельности ИТ- подразделений. Разработка чек-листов проверки филиала, гипермаркета, магазина, логистического центра. Разработка шаблонов портала самообслуживания для передачи части функций на внешнее сопровождение.

Обязанности: выстраивание процессов поддержки пользователей макрорегиона "Центр" (5673 отделения почтовой связи); организация взаимодействия с внешними поставщиками ИТ-услуг; цифровизация операционных процессов; поддержка в актуальном состоянии каталога ИТ-услуг компании; совершенствование процесса управления инцидентами; совершенствование процесса управления конфигурациями; внедрение процесса управления проблемами; организация эффективного взаимодействия между подразделениями департамента ИТ в процессе управления инцидентами; формирование отчетов по процессам управления инцидентами и конфигурациями; разработка и согласование с бизнес-подразделениями SLA по сервисам ИТ; обеспечение поддержания в актуальном состоянии документации по информационным системам компании. Достижения:создание с нуля 1-линии поддержки пользователей в макрорегионе "Центр"; подбор и обучение 80% персонала; внедрение процесса управления инцидентами и запросами на обслуживание, организация и настройка правил маршрутизации и обработки обращений на линиях поддержки; разработка аналитики по процессам.

Responsibilities:ensuring the effective cooperation of the business-units of the organization with technology unit; development and consolidation project initiatives of the business units; IT-budget planning and control; project management and control of implementation; ensuring continuity of business processes; control the execution of agreements on the service level agreement (SLA); the development of IT-infrastructure; organization of implementation and maintenance of system software and business applications; the alignment of IT-processes at the region in accordance with the recommendations of ITIL (IT Infrastructure Library), ITSM (IT Service Management) based on actual business needs; organization of contractual work; ensuring effective cooperation with suppliers of equipment and vendors; analysis and improvement of IT-processes, cost reduction activities.Accomplishments:provide ongoing support of IT-services in accordance with SLA requirements; organizing the implementation of the process model (ISO 20000) at the region; support of ERP SAP/ R3 implementation at the region; transition part of the IT-processes to outsourcing (maintenance of workplaces, support of ATMs, POS terminals, electronic queue management systems); organization of more than 100 improvements of information systems; significant reduction in maintenance costs of the infrastructure by optimizing processes, reducing operating costs for rent communications channels for 2 years by 50% (20 million rubles).

Responsibilities:management of the Information Technologies Department of the Tver region (9 branches, 176 sub-offices, management 86-members team, consisting of 4 units and 9 sectors); establishment appropriate standards and processes to deliver continuity of business systems, services and customers support; development of IT-processes at the region in accordance with the recommendations of ITIL (IT Infrastructure Library), ITSM (IT Service Management); to ensure service delivery and quality levels meet business expectations (Service Level Agreements (SLAs) implementation); development of IT-infrastructure; organization of construction and operation of structural cable systems (SCS) and server rooms; organization of works with operational documentation; project management and support; organization of end user support (~ 2500 PCs, ~ 1500 units of office equipment), server and channel infrastructure support; achievement agreed KPIs by monitoring the performance of own team; manage the Personal Performance process for the team, provide them with feedback on work and behavior; manage IT-budget and Financial Planning associated with purchasing of Infrastructure equipment to ensure best ROl; organization of contractual work, cooperation with equipment suppliers and vendors; analysis and improvement of IT-processes, cost reduction activities.Accomplishments:building an effective team for solving problems in operating IT- processes of the company; provide ongoing support of IT-services in accordance with SLA requirements; the transition to a unified system office electronic document management; Introduction of services of video conferencing and IP telephony; launch a new central main and backup nodes; the transition to a unified system of registration of requests of users MS Service Manager; implementation of MS SCCM and Xerox CWW to collect statistics and configuration management jobs; effective implementation of the IT-strategy of the company.

Responsibilities: management of IT Department in the region; ensuring the high-quality and efficient operation of information systems and applications, IT infrastructure, end user workplaces; ensuring information security; organization of end user support; Control of Service Level Agreements (SLAs) implementation; the organization of operation and administration of applications, database management systems (DBMS), servers, routing and channeling equipment of the regional segment of the corporate network; organization of construction and operation of structural cable systems (SCS) and server rooms; organization of works with operational documentation; planning and approval of the annual budget for IT Department, preparation of quarterly estimates; organization of purchasing of process equipment, consumables, spare tools and accessories (SPTA); organization of contractual work, cooperation with equipment suppliers and vendors. Accomplishments:organized uninterrupted operation of technological equipment in the regional segment of the corporate network; organized the implementation of the Foris OSS IN billing system in the region, ensuring the continuity of business processes during the transition phase; conducted reorganization in the IT department in the region; transferred regional IT processes to centralized support.

Responsibilities: management of the automation sector of the Tver branch; planning and approval of the IT budget; purchase of technological equipment, consumables, spare tools and accessories (SPTA); project management and support; administration of corporate network and internet servers based on the Sun Solaris 7,8,9 OS on Intel and Sparc platforms; services and applications support; network and channel-forming equipment Cisco, Olencom, RAD support; contract management, cooperation with equipment suppliers and vendors; ensuring information security.

Responsibilities:modernization and maintenance of the local computer network of the plant; administration of servers and Internet based services; end users and software support; ensuring information security; cooperation with vendors and equipment suppliers.