Ilya Makeev Email & Phone Number

Saint Petersburg, Ru

Saint-Petersburg

• Organizing and planning the work of the training and developing department. Goal setting and checking. Performance control. New employees of the company adaptation and training.• Planning, organizing and conducting: seminars (in the training Centre), webinars, exhibitions and collaborative marketing or training events for partners• Development of training materials, methods for assessing the knowledge gained, training videos and video instructions for working with the company's… Show more • Organizing and planning the work of the training and developing department. Goal setting and checking. Performance control. New employees of the company adaptation and training.• Planning, organizing and conducting: seminars (in the training Centre), webinars, exhibitions and collaborative marketing or training events for partners• Development of training materials, methods for assessing the knowledge gained, training videos and video instructions for working with the company's products. Implementation of new training platforms.• Analysis of the company's dealer policy. Maintenance and expansion of the dealer network. Show less

Saint Petersburg, Russian Federation

• Carrying out seminars for partners of the company• Full-time training of partners and employees of the company in the training center (in English and Russian)• Certification of the company's partners• Organization and conduct of Internet seminars (webinars)• Development and creation of training materials (printed or video)• Participation in exhibitions (check of equipment for the exhibition, installation on the stand, work at the stand during the exhibition and dismantling… Show more • Carrying out seminars for partners of the company• Full-time training of partners and employees of the company in the training center (in English and Russian)• Certification of the company's partners• Organization and conduct of Internet seminars (webinars)• Development and creation of training materials (printed or video)• Participation in exhibitions (check of equipment for the exhibition, installation on the stand, work at the stand during the exhibition and dismantling of equipment) Show less

Saint Petersburg, Russian Federation

• Advising clients in working with companies products (Editing the rates and availability to ensure the hotels profit. Special offers creation). General consultancy on e-commers development• Solving technical issues. Interaction with the company partners - OTA.• Carrying out distance learning classes for the company's customers (from 45 minutes to 1.5 hours) to work with the programs Channel Manager WuBook, BnovoPMS and Zak. • Creation of the training programs ( for the company… Show more • Advising clients in working with companies products (Editing the rates and availability to ensure the hotels profit. Special offers creation). General consultancy on e-commers development• Solving technical issues. Interaction with the company partners - OTA.• Carrying out distance learning classes for the company's customers (from 45 minutes to 1.5 hours) to work with the programs Channel Manager WuBook, BnovoPMS and Zak. • Creation of the training programs ( for the company employees )• Training of new employees (coaching + introductory training): product training, corporate culture and internal algorithms.• The distribution of incoming emails among employees• Writing and updating the articles in the Knowledge base• Translation of technical documentation, manuals and software from English into Russian and vice versa.Achievements:• Development and recording the Video courses on “ How to work” with the company’s products• Best Support and Education manager in 2015 Show less

Saint Petersburg, Russian Federation

• Business development (management company, an educational project, boxing gym, hotel). Submission of reports to the FIU, FSS, INFS, recruitment and dismissal of staff for administrative and organizational matters, conducting advertising campaigns and events, budgeting. Keeping the tax and accounting.• Organization of construction and renovation work, process control, ensure the deadlines compliance and quality of work. • The successful organization of events (book presentations… Show more • Business development (management company, an educational project, boxing gym, hotel). Submission of reports to the FIU, FSS, INFS, recruitment and dismissal of staff for administrative and organizational matters, conducting advertising campaigns and events, budgeting. Keeping the tax and accounting.• Organization of construction and renovation work, process control, ensure the deadlines compliance and quality of work. • The successful organization of events (book presentations, lectures,educational courses)• Organization of procurement of goods for the hospitality industry, construction and renovation works• Translation of business documents from Russian into English and vice versa• Maintain correspondence with potential customers, including foreign ones.• Preparation of business proposals, business letters and documents. Show less

Saint Petersburg, Russian Federation

• Ensure the profits increase as well as the bookings stream• Maintain the the hotels ratings in the OTA. Increasing the customer satisfaction and loyalty levels• Revenue management. Calculation of the profits \ losses of the mini-hotel• Recruitment and dismissal of staff. The team of 15 employees (motivation of employees, monitoring of the performance of the employees, bonuses, trainings, scheduling). • Training staff on customer-oriented service, on the internal processes of… Show more • Ensure the profits increase as well as the bookings stream• Maintain the the hotels ratings in the OTA. Increasing the customer satisfaction and loyalty levels• Revenue management. Calculation of the profits \ losses of the mini-hotel• Recruitment and dismissal of staff. The team of 15 employees (motivation of employees, monitoring of the performance of the employees, bonuses, trainings, scheduling). • Training staff on customer-oriented service, on the internal processes of the hotel• Solving conflicts when they occur.• Procurement management (products, household goods, equipment)• Organization of marketing and advertising campaigns for the hotel promotion .• The successful organization and carrying out of repairs and cosmetic repairs in the mini-hotel.• Maintaining the efficiency of mini-hotel equipment Show less

Saint Petersburg, Russian Federation

• Customer search (cold calls, web surfing, networking).• Conducting the negotiations with potential partners and customers.• Meetings with customers, project discussions, preparation of TS. Setting the project in motion• Project management, reports conduction( on each project stage), arranging the presentations ( for future clients), commercial offers and contracts development and signing. Reconciliation of cost and delivery dates.• Leading and coordination the work of the… Show more • Customer search (cold calls, web surfing, networking).• Conducting the negotiations with potential partners and customers.• Meetings with customers, project discussions, preparation of TS. Setting the project in motion• Project management, reports conduction( on each project stage), arranging the presentations ( for future clients), commercial offers and contracts development and signing. Reconciliation of cost and delivery dates.• Leading and coordination the work of the project team (designer, back office, transportation department, installator)• Closing the project, covering the provision of documents, organization of delivery and installation of products in the customer's office.• Perfect relationship maintenance with the customer after the project ends.Achievements:• The conclusion of a major contract for the supply of furniture Show less

Saint Petersburg, Russian Federation

• Written translation (Commercial offers, advertisment, agreements)• Commercial correspondence conduction• Consecutive and simultaneous interpretation (negotiations with customers, investors, general contractors and subcontractors )• Carrying out measurements using specialized equipment and volumes calculation.• Control over the carrying out of works on the project

Master’S Degree, Theory And Methods In Teaching Foreign Languages And Culture

Activities and Societies: Scholarly endeavour ( including: research conducting, data analysis, research article writing, results.

Bachelor’S Degree, Theoretical And Applied Linguistics

Foreign languages study. Teaching. The beginning of the scolarly endeavour