"Skills and Expertise in Real Estate Valuation1. Sales and Negotiation Skills: Proven expertise in negotiating property deals, showcasing strong sales abilities, and closing transactions effectively. 2. Market Analysis: Adept at conducting market research, analyzing trends, and using this data to drive sales strategies. 3. Team Leadership: Demonstrated ability in leading and managing real estate sales teams, ensuring goal attainment and fostering a motivated work environment. 4. Client Relations: Exceptional skills in building and maintaining client relationships, addressing client needs, and ensuring high levels of customer satisfaction. 5. Contract Management: Proficiency in managing property-related contracts, ensuring accuracy and compliance with legal standards.Responsibilities:1. Supervising and guiding the customer service team to ensure exceptional service delivery. 2. Handling escalated customer inquiries and complaints that require supervisor intervention. 3. Monitoring and evaluating team performance to identify areas of improvement. 4. Providing training and guidance to customer service representatives to enhance their skills and performance. 5. Developing and implementing customer service policies and procedures. 6. Collaborating with other departments to ensure a cohesive approach to customer satisfaction.Key Performance Indicators (KPIs):1. Average handling time (AHT) for customer inquiries. 2. Customer satisfaction scores (CSAT). 3. First response time to customer inquiries. 4. Resolution time for customer issues. 5. Customer retention rates. 6. Team performance and adherence to KPIs.Tasks:1. Conducting regular team meetings to discuss ongoing issues and strategies for improvement. 2. Resolving complex customer issues and providing a final point of escalation. 3. Reviewing and analyzing customer service metrics and reports. 4. Conducting performance evaluations and providing feedback to team members. 5. Implementing strategies to improve customer satisfaction ratings.