Handling Citizens calls- Call divert-Answering Citizen questions about complaints service, number of notification and Following up the implementation of orders and instructions of the public affairs and citizen’s interests to ensure commitment to them.-Submit a weekly report and monthly for incoming communications

Contracting Establishment work

- Effectively manage large amounts of incoming calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

- Effectively manage large amounts of incoming calls- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers