رضا دبدوب Email & Phone Number

Team Leader IT Help Desk • Assistant Managers, Servers and Networks• Assistant clients through SCCM,CA and Remote Assistance Programs • Installing and configuring computer hardware Operating Systems and Applications. • Install and Trouble shoot network infrastructure ( Cabling)• Monitoring and Maintaining computer systems and networks.• Talking staff/clients (VIP) through a series of actions, either face to face or over the Telephone.• Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.• Oracle ERP configuration issue• Java Installation, explore setting• Single sign on login(SSO) issue and Signature Certifications Issues• Supporting the Rollout of new Applications.• Configuration & Maintaining of Barcodes scanners and ( MOBOTIX ) security cameras • Installation and configuration of Projectors• Maintenance of printer.• Replacing parts as required.• Providing support, including procedural documentation.• Following diagrams and written instructions to repair a fault or set up a system.• Setting up new users’ accounts and profiles and dealing with password issues• Responding within agreed time limits to call-outs.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Prioritizing and managing many open cases in the same time.• Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers…………).• Conducting electrical safety checks on computer equipment.• Member in MCIT Development and innovation team.• (ISO 27001) workshops Attendees.• Upgrading of Operating systems and programs workshops.• Tenders Technical Committee Member

بكالوريوس تكنولوجيا, تكنولوجيا الحاسب الآلي/تقنية نظم الحاسب الآلي

بكالوريوس تكنولوجيا, Computer Technology/Computer Systems Technology

Activities and Societies: Chess