ٍSamer Eid Email & Phone Number

Damascus

teaching archaeology, tourism industry

• Couriers are employed by tour and coach operators or work on a freelance or consultant basis. It is their responsibility to ensure that a holiday runs smoothly and meets all of its promises. This includes:• undertaking pre-holiday research;• making arrangements for catering, accommodation, transport and excursions;• inspecting hotel safety and cleanliness;• offering sightseeing advice;• organising and leading excursions;• problem solving;• translating and interpreting;• preparing reports

• Manage enquiry and bookings.• Key contact with tour clients, Group Leaders and Travel Agents• Responsible for division reports to management• Excellent Customer Service• Manage incoming reservations, tracking of reservations, and ensuring bookings, confirmations and documentation in line.• Purchases/reserves all company transportation and accommodations• Contracts and coordinates with local hotels, vehicle rental agencies for lowest corporate rates/fares available. • Assist in planning and coordinating corporate events/meetings and other employee functions. • Stays informed of all travel related issues and alerts management of changes within the travel industry.• Interacts in cooperative and professional manner, with all levels of employees, vendors and/or clients, in team environment• Assists employees with travel plans when requested. • Verify company travel invoices and coordinate with Finance and Accounting department.• Responsible for the daily operations, managing and overseeing the files of operation department from its all aspects.• Daily check up with hotels• Meet and assist upon arrival and departure all our guests at the airport, borders, performing all the procedures needed• Coordinating with the other departments as well as the management and coming up with action plans for the needed improvement.• Replying to the guest’s complains and compliments..• Challenging all the difficulties and obstacles during the tours by finding good and valid solutions.• Managing the arrival and departure of the groups.• Organizing the tour programs and schedules.• Auditing the reservations and groups flights.• Emergency situation (accident, illness. lost luggage).• Arranging the arrivals & departure of charters and ships.• visiting resorts to ascertain accommodation quality and suitability• liaising with coach operators, airlines

• Handling guest arrival with pick up request, and arrange the transportation.• Assist with guest luggage as and when required.• Give all hotel facilities information to the guest and assists them in to the car.• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.• Stand by at the arrival terminal for every flight arrival.• .Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.• If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.• Escort the guest to the official car rental and deals with authorized car rental staff.• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.• If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.• Ensures the neat of appearance and grooming of airport representative officers.• Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge• Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers• Accompanying all TOP VIP

Diploma, French Language And Literature

Diploma, Tourism And Travel Services Management