“Eric Stephans” is a Client Care Specialist at Hired Power. Colleagues describe them as "Eric is very detail oriented and produced great results for the company. The areas of hours per RO, effective labor rate and CSI were greatly improved. Eric has the uncanny ability to take the upset service customer and turn them into a customer for life. He is that rare service manager that will get out from behind the desk and greet customers. I hired Eric at Volvo of Santa Monica and then later I brought him to Fladeboe Honda. His energy and enthusiasm are infectious. He is equally at… Show more" and "Eric defines customer service in my opinion. He has integrity and loyalty something very rare to find these days in the Auto industry."
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Client Care SpecialistHired PowerFort Myers, Fl, Us -
Client Care SpecialistHired Power May 2022 - PresentUnited States -
Family Care GiverTaking Care Of Father With Alzheimer’S Jul 2019 - Present
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Investor Relations AssociateVivakor May 2018 - Dec 2020Irvine, CaliforniaCreate. Acquire. Accumulate.These are the three corporate missions of Vivakor: to create, acquire and accumulatedistinct assets, intellectual properties, and exceptional technologies. We strive to deliver solid returns to our valued shareholders and partners through refining our technologies as we build our capabilities to extract rich, high-demand natural resources and leverage our assets from our international projects. The latest Oil Royalty Programs includes K1 & Opportunity Zone /… Show more Create. Acquire. Accumulate.These are the three corporate missions of Vivakor: to create, acquire and accumulatedistinct assets, intellectual properties, and exceptional technologies. We strive to deliver solid returns to our valued shareholders and partners through refining our technologies as we build our capabilities to extract rich, high-demand natural resources and leverage our assets from our international projects. The latest Oil Royalty Programs includes K1 & Opportunity Zone / Fund Benefits. Call me for details, accredited investors only. Show less -
District ManagerWurth Usa Jul 2016 - Jun 2018Southern California -
Operations ManagerThe Lease Outlet / Luxury Automobile Leasing Inc. Jan 2016 - Jun 2016Orange County, California Area -
Service DirectorNorm Reeves Honda Superstore Irvine Aug 2014 - Jun 2015Orange County, California AreaRetained during Buy/Sell by GM Brad Mugg of the Norm Reeves Honda Superstore group and Chris Barthel of the CARs group to help transitions aging dealership into the #1 Honda sales & service location in Orange County California.
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Service ManagerIrvine Fladeboe Honda Apr 2013 - Aug 2014Orange County, California AreaFladeboe Automotive Group sold all assets at the Irvine Auto Center to the CAR Group Inc., owners of the Norm Reeves Brand on August 4th 2014
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Franchise Development Manager / Los AngelesPaymax Car Buyers / 1(800)Carbuyer Franchise Development Jul 2012 - Mar 2013Greater Los Angeles AreaApproached by CEO Bart Trow and company president Dan Rosenberg to head up Los Angeles office for PayMax Car Buyer's and begin bata testing for the 1(800)CarBuyer Franchise model. Working closely with managment team we developed the franchise model and strategic launch initiatives. After nine months of development and market analysis it was shown that the franchise could not support itself at this time. The information gathered was utilized during the eventual sale of the company. It was an… Show more Approached by CEO Bart Trow and company president Dan Rosenberg to head up Los Angeles office for PayMax Car Buyer's and begin bata testing for the 1(800)CarBuyer Franchise model. Working closely with managment team we developed the franchise model and strategic launch initiatives. After nine months of development and market analysis it was shown that the franchise could not support itself at this time. The information gathered was utilized during the eventual sale of the company. It was an incredible experience working with a great group of highly talented individuals on a very ambitious project. As with anything like this you learn more as it develops. Skills acquired included: Franchise development modeling and management / wholesale purchase and US auction sales protocol / US auto salvage network understanding and protocol Show less
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Service ManagerVolvo Of Santa Monica Sep 2011 - May 2012Santa Monica, CaliforniaChosen by the General Manager Don Mario and backed by Sonic Automotive South Western Regional Fixed Operations Director Mike Cervantes to take over day-to-day service operation for Volvo of Santa Monica. Duties include managing and overseeing all parts and service employees’ Strategic business planning, service strategy development and marketing for the brand. Setting policies and procedures to ensure a positive customer experience while minimizing company and corporate exposure. Maintaining… Show more Chosen by the General Manager Don Mario and backed by Sonic Automotive South Western Regional Fixed Operations Director Mike Cervantes to take over day-to-day service operation for Volvo of Santa Monica. Duties include managing and overseeing all parts and service employees’ Strategic business planning, service strategy development and marketing for the brand. Setting policies and procedures to ensure a positive customer experience while minimizing company and corporate exposure. Maintaining customer satisfaction and retention through an educated consumer driven business model ensuring that no questions go unanswered during their service experience. Focus on carrying above national average CSI Customer Satisfaction Index of 97.5% & Achieved manufactures Presidents Award. Reason for leaving; Franchise was returned to Volvo AG so Sonic Automotive Group could benefit from Mercedes Benz Autohaus compliance for their Santa Monica MB franchise utilizing the former Volvo location as part of that expansion. Show less
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Service ManagerAston Martin Lagonda Ltd Nov 2007 - Nov 2010Beverly Hills, CaliforniaPersonally recruited by COO/ President and endorsed by the former VP of Aston Martin, John Walton and the Director of After Sales Operations, Scott Morgan. Brought on as the acting director of service operations for the number one Aston Martin retailer in the America’s. Duties included the handling of all the day-to-day service operation for both the Aston Martin and Lamborghini brands. Strategic business planning, service strategy development and marketing for both brands. Implemented… Show more Personally recruited by COO/ President and endorsed by the former VP of Aston Martin, John Walton and the Director of After Sales Operations, Scott Morgan. Brought on as the acting director of service operations for the number one Aston Martin retailer in the America’s. Duties included the handling of all the day-to-day service operation for both the Aston Martin and Lamborghini brands. Strategic business planning, service strategy development and marketing for both brands. Implemented policies and procedures to ensure a positive customer experience while minimizing company and corporate exposure. Maintaining customer satisfaction and retention through an educated consumer driven business model ensuring that no question went unanswered during their service experience. Worked to forge lasting sprit of cooperation between dealer and manufacture to minimize the sensitive legal issues surrounding the automotive industry in southern California. Successfully guided Aston Martin of Beverly Hills through a full warranty audit resulting in little to no debit to dealer. Continually staying up on all newly released automotive legality, technology and advances. Wrote technical and full articles for both the Aston Martin owners club magazine (Vantage point) and the Lamborghini owners club magazine ( La Vita) promoting both dealer and brand awareness. Organized and participated in multiple client activities that resulted in actual cars sales. These events included, Pacific Coastal Highway and canyon drives, Pebble Beach Concourse De Elegance, The Italian Stampede, CHP11-99 Foundation & Sheriff runs, LA Auto show, Ultimate Lamborghini Experience 1, 2 & 3, Super Car Sunday and Cars and Coffee just to name a few.Reason for leaving: Dismissed during economic downturn turn Show less -
Service ManagerAston Martin Of Tyson Corner Jul 2005 - Nov 2007Washington D.C. Metro AreaChosen by the Aston Martin brand manager, Phillip Jones and the fixed operations director Dave Saenz to head up service operations for the newly appointed Aston Martin franchise. My responsibilities included the day-to-day service operation for the brand as well as the handling of all high luxury automobiles, including the Maybach and SLR clientele. I implemented several business policies and procedures to ensure a positive customer experience while minimizing company exposure. Applying… Show more Chosen by the Aston Martin brand manager, Phillip Jones and the fixed operations director Dave Saenz to head up service operations for the newly appointed Aston Martin franchise. My responsibilities included the day-to-day service operation for the brand as well as the handling of all high luxury automobiles, including the Maybach and SLR clientele. I implemented several business policies and procedures to ensure a positive customer experience while minimizing company exposure. Applying an entrepreneurial spirit from past business ownership I operated as a car concierge for the clients giving each owner my personnel cell phone number. I encouraged them to call me with all their quires and questions regarding their automobiles. I maintained a positive customer satisfaction index score and took the Aston Martin dealer through a zero debit warranty audit. During my tenure I personally facilitated 1.7 million in Aston Martins sales and sold approximately $550k in aftermarket accessories. At the time of my departure the CSI was at 98% and I had grown the business by 70%. Show less -
Service ManagerFairfax Motors & European Service Feb 2000 - Jul 2005Fairfax, VirginiaPartnered with CEO / President of Fairfax Motors to initiate start-up of high-line luxury automotive service facility European Service Automotive in conjunction with Fairfax Motors and Auto Salon his other two business. Managed and oversaw the build-out of all three new facilities on Main St. in Fairfax, VA. Managed staffing and infrastructure development, trained personnel and worked closely with contractors to make facility work flow model. Subsidized build-out with profits. Business was… Show more Partnered with CEO / President of Fairfax Motors to initiate start-up of high-line luxury automotive service facility European Service Automotive in conjunction with Fairfax Motors and Auto Salon his other two business. Managed and oversaw the build-out of all three new facilities on Main St. in Fairfax, VA. Managed staffing and infrastructure development, trained personnel and worked closely with contractors to make facility work flow model. Subsidized build-out with profits. Business was profitable and sustainable within 18 months.Tracked profit and loss, managed income and expenses, inventory and equipment purchases and business planning. Managed day-to-day operations, including ensuring customer satisfaction, controlling repair quality with an emphasis on fixed right the first time.Used closing skills, product knowledge and customer rapport to up sell service customers as well as close several auto sales for Fairfax Motors.Personally installed maintained and fulfilled the administrator’s role and duties for the computer network and subsystems for European Service, Fairfax Motors and Auto Salon. Show less
“Eric Stephans” Education Details
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T.C. Williams High Alexandria Va"Remember The Titans.” -
Bachelor Of Business Administration - Bba
Frequently Asked Questions about “Eric Stephans”
What company does “Eric Stephans” work for?
“Eric Stephans” works for Hired Power
What is “Eric Stephans”'s role at the current company?
“Eric Stephans”'s current role is Client Care Specialist.
What schools did “Eric Stephans” attend?
“Eric Stephans” attended T.c. Williams High Alexandria Va, George Mason University.
Who are “Eric Stephans”'s colleagues?
“Eric Stephans”'s colleagues are Poppy Carmelo, David Warren, Sean Sims Neill, Nanette Zumwalt, Laura Crossett Cadc-Ii, Icadc, Megon Mcdonough, Lead Recovery Center.
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