Providing a wide range of CRM based services exclusively on the Salesforce platform. Registered partner with experience on a number of Salesforce products including:Sales CloudService CloudMarketing CloudCommunity CloudNon Profit Success PackLightning ExperienceCPQ

Salesforce Architect brought in to lead the implementation of a new Salesforce Customer Community to support UCAS digital experience program. Responsible for overall design and build, leading a team of developers working in a hybrid delivery model.

Senior consultant supporting on a number of projects and solutions. Implementing business requirements as part of agile delivery.Sales Cloud and CPQ

With the completion of Boots Recruitment Transformation project my team took on the BAU support of the Salesforce Service Cloud environment that supports the recruitment support center at BootsUK. My role as SME/team lead is to provide technical support to Salesforce Service Cloud from administration through to minor change and development. I am seen as the 'Go To' person for all queries regarding Salesforce Service Could for Boots Recruitment and work with the customer to continue to enhance… Show more With the completion of Boots Recruitment Transformation project my team took on the BAU support of the Salesforce Service Cloud environment that supports the recruitment support center at BootsUK. My role as SME/team lead is to provide technical support to Salesforce Service Cloud from administration through to minor change and development. I am seen as the 'Go To' person for all queries regarding Salesforce Service Could for Boots Recruitment and work with the customer to continue to enhance the system through change.As part of my role I lead a team of 2 Salesforce Administrators and x3 Salesforce Developers and a Technical Analyst. Along with myself, my team provide BAU support and change as required by the business. Show less

Supporting a global user base on a 1st and 2nd line basis. My role is to provide support to users covering a wide variety of areas within the corporate IT environment including desktop and mobile support/Enterprise Applications/Google Apps/IP Telephony/LAN/Print Management/Network Infrastructure.As well as providing support I am also responsible for implementing new tools and processes within the ICT team through their full life-cycle. All work done through the service desk… Show more Supporting a global user base on a 1st and 2nd line basis. My role is to provide support to users covering a wide variety of areas within the corporate IT environment including desktop and mobile support/Enterprise Applications/Google Apps/IP Telephony/LAN/Print Management/Network Infrastructure.As well as providing support I am also responsible for implementing new tools and processes within the ICT team through their full life-cycle. All work done through the service desk follows ITIL Best Practice. Show less