• Assuming product ownership for all gaming platforms, including desktop and mobile, to ensure seamless user experiences across various devices.• Managing product integrations to enhance the platform's functionality and user engagement.• Driving product strategy.• Identifying and evaluating potential new game providers for collaboration with bet365, and overseeing the implementation process.• Proactively identifying market opportunities through participation in meetings… Show more • Assuming product ownership for all gaming platforms, including desktop and mobile, to ensure seamless user experiences across various devices.• Managing product integrations to enhance the platform's functionality and user engagement.• Driving product strategy.• Identifying and evaluating potential new game providers for collaboration with bet365, and overseeing the implementation process.• Proactively identifying market opportunities through participation in meetings, networking events, and other relevant channels.• Keeping abreast of the latest developments in the iGaming industry and strategizing innovative approaches for business expansion.• Collaborating with cross-functional teams to define the game provider integrations roadmap and prioritize new launches.• Strategically determining the platforms, providers, and games to be introduced when entering new markets.• Evaluating existing providers for expansion into new markets, if deemed advantageous.• Regularly reviewing aggregator content availability to ensure comprehensive product offerings.• Analyzing and recommending games for inclusion in the gaming on sports platform.• Reviewing mobile app content and optimizing game positioning within the apps to maximize user engagement.• Assessing the mobile app offering across all domains and addressing any gaps in app availability.• Exploring the potential benefits of cross-selling customers across different gaming platforms and devising effective cross-sell strategies.• Conducting regular competitor analysis of mobile apps and providing recommendations for enhancing the bet365 mobile app offering. Show less

• Ownership of your own portfolio and being the dedicated first point of contact for the partners.• Build strong relationships with your partners.• Plan/schedule game roadmaps for multiple projects and keep the planning tools up to date. • Liaise and coordinate closely with in-house and external stakeholders.• Attend company workshops on location when possible.• Ensure effective communication/visibility with internal and external stakeholders. • Representation of Relax… Show more • Ownership of your own portfolio and being the dedicated first point of contact for the partners.• Build strong relationships with your partners.• Plan/schedule game roadmaps for multiple projects and keep the planning tools up to date. • Liaise and coordinate closely with in-house and external stakeholders.• Attend company workshops on location when possible.• Ensure effective communication/visibility with internal and external stakeholders. • Representation of Relax Gaming and positioning of the brand and reputation. • Attending partner events and conferences.• Flag any potential risks you encounter during your day to day involvement with partners.• Provide input on continuous improvement opportunities for processes.• Limit risk and allow for contingency on the roadmaps you are responsible for.• Feeding into quarterly operator roadmap.• Balancing partner wishes and realistic approach to planning/resources. • Provide input to your manager for commercial reporting/revenue forecasting.• Quality reviews of partnerships/games on topics like delivery, communication, technical performance. • Being part of Roadmap Review, present game on behalf of your partners and provide feedback.• Provide input on Casino projects. • Manage a Casino Project which will help you develop your skills and knowledge.• Additional workload and providing visibility on your workload to your manager.• Support your team and manager in reaching Relax' strategic goals. • Show initiative and provide suggestions on the adding potential new partners. Show less

• Working closely with all the departments to ensure the CRM works effectively.• Setting up, testing and scheduling Email and SMS campaigns.• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, emails and SMS’s.• Creating campaign offers in the Back office and following up after campaign execution.• Planning and executing multi-channel campaigns and promotions.• Ensure quality across all levels including… Show more • Working closely with all the departments to ensure the CRM works effectively.• Setting up, testing and scheduling Email and SMS campaigns.• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, emails and SMS’s.• Creating campaign offers in the Back office and following up after campaign execution.• Planning and executing multi-channel campaigns and promotions.• Ensure quality across all levels including translations, content, artwork, bonuses and landing pages.• Suggesting ways to improve and optimize campaign performances.• Handle lists and ensure correct segmentation as per requests.• Giving creative and strategic input to the CRM managers.• Communicate with Tech Team regarding the issues with back-office, games, reports and others. • Ensuring that the Support team is always updated about upcoming campaigns and potential changes.• Helping with setting up onsite promotions.• Assist with other tasks where needed. Show less

• Always maintaining a positive, empathetic, and professional attitude toward customers.• Responding promptly to customer inquiries.• Mentoring shifts.• DD, EDD and transaction limit calls ensuring the customer safety.• 30k - calls investigation of customer and what are the perspectives.• Communicating with customers through various channels as live chat, email, and calls.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that… Show more • Always maintaining a positive, empathetic, and professional attitude toward customers.• Responding promptly to customer inquiries.• Mentoring shifts.• DD, EDD and transaction limit calls ensuring the customer safety.• 30k - calls investigation of customer and what are the perspectives.• Communicating with customers through various channels as live chat, email, and calls.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Communicating and coordinating with colleagues as necessary.• Ensure customer satisfaction and provide professional customer support.• Welcoming calls and further help with registration.• Informing clients about upcoming promotions and events they can participate in.• Dealing with KYC documents, due diligence calls and compliance. Show less

• Installation & configuration of a company’s computer hardware operating systems and applications.• Maintenance and monitoring of computer networks and systems.• Logging the queries of customers and employees.• Analysis of call logs in order to discover any underlying issues or trends.• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.• Morning checks for correct work of websites.• Technical support, providing… Show more • Installation & configuration of a company’s computer hardware operating systems and applications.• Maintenance and monitoring of computer networks and systems.• Logging the queries of customers and employees.• Analysis of call logs in order to discover any underlying issues or trends.• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.• Morning checks for correct work of websites.• Technical support, providing information via phone calls and emails.• Helping with problems and queries.• Some Experience with SQL with regards to databases.• Guiding customers and helping with new software updates and othertechnical problems.• Handling registrations and personal information.• Help when needed with regards to transactions and payments. Show less