1)In charge of a small in-house call center with 6 associates: KPI tracking, associate training and coaching, call monitory and sharing, complaint call escalation2)In charge of data center team with 15 associatesa. - More than 200+ clients and 15000 serviced employees' labor contract management: balance productivity, accuracy and labor risk during on boarding and off boarding serviceb. - More than 30000 serviced employees' social benefit declaration with more than 110… Show more 1)In charge of a small in-house call center with 6 associates: KPI tracking, associate training and coaching, call monitory and sharing, complaint call escalation2)In charge of data center team with 15 associatesa. - More than 200+ clients and 15000 serviced employees' labor contract management: balance productivity, accuracy and labor risk during on boarding and off boarding serviceb. - More than 30000 serviced employees' social benefit declaration with more than 110 citiesc. - Express management with daily 100+ expressd. - More than 15000+ serviced employees' personnel Filing3) In charge of social benefit team with 13 associatesa. - More than 70 social benefit vendors' managementb. - New service offering development for social benefit servicec. -Service city extention with setting up internal SOP and city policy collectiond. -Taking the owner of ongoing service such as annual SB&HF base adjustment, medical insurance return, city new policy announcement......e. - Owner of knowledge management project. Build up the mechanism of knowledge management project and setting up the knowledge management systemf. - Lead social benefit consultant to provide solution for new projects during implementation stageg. - More than 200+ clients' social benefit AR making and 180+ vendors' AP Show less

1)Build up infrastructure of reporting 2)Reporting management and KPI Monitor 3)MIS team management with 2 direct report and 5 dot report4)Sales commision calculation according sales basic law 5)Sales contest management 6)System support

1).Preparing KPI report and management report;Providing analysis and suggestion for management team. 2).Providing reasonal suggestion by supporting data/report to improve the project performance 3).Consolidate all the reports of projects and design&develop new report for project's requirement 4).Monitoring existing projects' revenue and cost;Participate the calculation of ROI for high chance projects 5).Providing analysis for the monthly project P&L report 6).Monitioring the… Show more 1).Preparing KPI report and management report;Providing analysis and suggestion for management team. 2).Providing reasonal suggestion by supporting data/report to improve the project performance 3).Consolidate all the reports of projects and design&develop new report for project's requirement 4).Monitoring existing projects' revenue and cost;Participate the calculation of ROI for high chance projects 5).Providing analysis for the monthly project P&L report 6).Monitioring the capacity of center 7).Information centralize and filing 8).Back up admin work Show less

1).Thorough analysis on feasibility of new chain store investment 2).Support sales dept to do assortment review 3).Provide financial analysis on profit/loss of new-entering markets 4).Making the china expansion model 5).Work with superior on special projects such as making the new way for performance appraisal 6).Make the financial model upon demand

1).Making the annual budget, and follow 2).Analyze on revenue, expense, inventory and AP 3).Making performance appraisal model 4).Making the financial model upon demand