Lisa Wang Email & Phone Number

中国 上海市 徐汇区

• Develop customer service KPI assessment standards• Optimize customer service workflow and set SOP• Trained the daily operation knowledge of customer service team • Guide customer service to deal with difficult customer complaints •Assist in dealing with industrial and commercial complaints •Analysis of weekly and monthly reports

上海

• Manage Tmall store presale & post-sale CS Standard Operation Process and improve operational performance. • Focus on store experience rating improvement and store service level • Partner with internal teams and TP to enhance CS efficiency.• Co-work with alikey team on dispute case. • Deep dive and identify emergent issues and hard problem in CS operation and resolve in a timely manner. • Manage work assignment and schedule follow-up during the big promotion period

上海 徐汇区

Responsible for dealing with inquiries and request from customers（presales and after sales）through online chat platform.Guide the customer through a complete process of order transaction.Responsible for order return/refund and after-sales request in line with company policy.Communicate with logistics and finance team to ensure smooth shipping and billingprocess.Closely communicate and cooperate with sales and marketing teams to build the brand in local market.Check DSR… Show more Responsible for dealing with inquiries and request from customers（presales and after sales）through online chat platform.Guide the customer through a complete process of order transaction.Responsible for order return/refund and after-sales request in line with company policy.Communicate with logistics and finance team to ensure smooth shipping and billingprocess.Closely communicate and cooperate with sales and marketing teams to build the brand in local market.Check DSR and customers' comments on daily basis.Post mini twitter messages on mobile taobao channel to drive traffic.Assist in managing emails and calls on a timely manner.Price checking,maintenance,update to ensure all the price aligned with Tmall, company inner system.Add new item ,edit stock & optimize products showpage.Update the standard reply after discussion with team to increase the conversion efficiency.Learn more products information& sales skill to push the sales.request invoice of media buy from Tmall monthly.renew the software tool on tmall service channel.Collect data & analysis with manager. Show less