·Manager overall operations of the Spa and Fitness Centre·Assistant Hotel Manager in the preparation of strategic business plans for the department·Effectively integrate the Spa and Fitness Centre within the hotel marketing strategy and ensure ongoing representation of the Spa and Fitness Centre both internally and externally·Take responsibility for ensuring the pre-launch phases of the Spa are proactively organized and within agreed timescales with particular attention to ensuring… Show more ·Manager overall operations of the Spa and Fitness Centre·Assistant Hotel Manager in the preparation of strategic business plans for the department·Effectively integrate the Spa and Fitness Centre within the hotel marketing strategy and ensure ongoing representation of the Spa and Fitness Centre both internally and externally·Take responsibility for ensuring the pre-launch phases of the Spa are proactively organized and within agreed timescales with particular attention to ensuring awareness and launch events are successful·Supporting with recruitment, induction, training and development to build effective teams ·Create and strategize duties and responsibilities of Spa and Fitness Centre colleagues and ensure that work processes are in a logical and timely order·Manage customer feedback effectively to ensure continuous service and improvement·Take responsibility for health and safety within the Spa and Fitness Centre, ensuring adherence to both China regulations and Company guidelines·Provide reservation procedures using spa software or a manual reservation system·Work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools. ·Ensure all equipment is kept in prefect working condition·Maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations and government ·Attend training sessions and meetings as and when required·Perform any other reasonable duties as required by the Hotel Manager Show less

Spa Set-up• Mainly follow up on defects and coordinate with construction team to complete renovation before formal hand over from owner• Souring and procurement of staff uniform, spa equipment, tools, retail products and amenities based on allocated budget• Follow hotel management instruction to set up operation standard proceduresFitness Centre Management• Oversee all areas, facilities and operations of the Fitness Centre• Scrutinize P&L and make sure the club is… Show more Spa Set-up• Mainly follow up on defects and coordinate with construction team to complete renovation before formal hand over from owner• Souring and procurement of staff uniform, spa equipment, tools, retail products and amenities based on allocated budget• Follow hotel management instruction to set up operation standard proceduresFitness Centre Management• Oversee all areas, facilities and operations of the Fitness Centre• Scrutinize P&L and make sure the club is making a profit each month• Retain current membership and recruit new membersRecruitment & Staffing• Interview and doing trade test for various positions in Spa & Fitness Centre base on hotel approved manning guide• Arrange skills and language training plan for various positions base on hotel standard requirement before openingProfit & Loss Responsibilities• Responsible for Spa & Fitness Centre profit & loss performance• Make monthly sales forecasts for accounts handle and ensure target achievedPlanning and executing Sales & Marketing activities• Liaise with various media for PR write-ups and advertising in various media channelsOperation Management• Facilities and environment maintenance• Ensuring cleanliness and tranquil Spa environment • Focus on guest satisfaction and comments to improve• Monitor staff roster and deal with different employee issues• Stock check and inventory control• Cost control• Conduct attractive promotion depends on market needs and different season • Prepare monthly and quarterly reports per management inquire• Coordinate with hotel other departments to ensure smooth operation Show less

·Organize meeting, visits and workshops on smooth way ·Perform basic office expense bookkeeping·Define and maintain document and record filing·Arrange hotel and flight booking for the manager·Draft and translate all kinds of documents as required by manager·Support the approval procedure, including contact chopping, signing, application processing·Manage third party service companies such as travel agents, accounting service provider, etc.