Responsible for Operations capabilities, effectiveness and performances in the country and provide the business support on SOP/MOR/FTC process, to satisfy customer expectations on order fulfillment and company’s goals on revenue, cost and inventory, to support business growth. The duties cover monthly Sophie system, weekly SOP, customer order fulfillment, Operations KPI, employee development, Operations process improvement and the related audits. Key accounts and customers visit, to understand customers'demands, concerns and if any supports needed.

1. Process ocean import transactions, including all related activities, for an assigned base of accounts. Daily Interaction with overseas offices (Japan) to coordinate shipments via Ocean.2. Follow-up with appropriate parties to ensure needed actions occur in a timely and accurate manner (i.e., Customs Brokers,Freight Forwarders, Ocean Carriers).3. Collaborate with various departments and business partners to resolve daily operational issues.4. Supports the processing of vendor invoices, and ensure timely resolution of discrepancies.