1. 用户运营（CRM运营）- 搭建线下用户中心的用户运营体系，以活跃现有用户实现用户裂变/拉新的目标。制定月度用户激活方案并推行至区域，配合对区域的月度/季度考评结果，不断迭代体系体制，给予区域解决方案。2. 品牌异业合作 - 制定品牌异业合作运营方案及流程，包含异业品牌洽谈、资源置换方案、异业活动流程等，并对全国异业运营结果负责及辅导。- KOC发掘与维护 - 挖掘KOC，为其量身定做传播方案，增加品牌黏性及用户涟漪效应。- 活动策划与执行 - 根据用户画像及标签定制活动方案，实现最大活动效应：用户涟漪/拉新。落地执行形成打样标准落实至全国。3. 运营流程迭代及管理 - 根据运营管理结果及不同时期制定的目标，迭代升级运营流程及培训项目，以保证运营的有效性及持续性，形成有效闭环。4. 培训及人员发展 - 搭建蔚来伙伴及管理者的培训体系机制，提升蔚来伙伴及管理者的综合技能：包含总部入职赋能，基础业务赋能，专项技能赋能（社群/运营管理）。根据业务开发课程，满足不断迭代的业务需求。搭建蔚来伙伴的激励机制体系，为不同能力层次的蔚来伙伴提供有针对性的激励体系，促进蔚来伙伴技能发展并提供业务支持。5. 内部传播 - 作为蔚来内部杂志主编，组织跨城市编辑、设计、翻译团队，创立文化刊物并跨平台发布。通过不同方式提升公司文化在团队内的影响力，使员工能具有丰富的公司文化并成为公司文化的宣传者。

Merch Operation- Guest Service Manager-To enhance the influence of corporate culture in the team by different ways, so that employees can have a rich corporate culture and become corporate culture advocates- As store manager, dealing with shop personnel management issues, discover the highlights and opportunities of employees at work, according to SWOT, management analysis staff, help them grow in daily work。- Always pay attention to shop and area operation Focus, according to different seasons and crowd to carry out different sales plan, adjust store's merchandise composition, utilize resources, make the target and business skill of store in a rising trend- Work closely with the business team, including the VM Display team, plan team and the scenic spots operations team, to follow up the cargo display and the arrival of the new merchandise in the store and even the entire region.- As manager on Duty, it is necessary to control the operation of merchandise in the whole region and the emergency situations which may occur at any time, keep close contact with the Department of Security, scenic spots and other operations.

-Introduce the products of Microsoft, including Surface, Xbox, Office, Lumia Phone etc., available to customers with the best quality customer experience, deliver Microsoft culture;-Leader of stock team, the task group leadership, coordination goods price and quantity, regular inventory stock, maintenance shop daily operations;-City champion, shop plans to assist other cities, at the opening of new stores in preparation, visual debugging equipment, goods display and sale coordination ready supply of goods;-Organizing team internal publications, passing teamwork and corporate culture.

-According to the headquarters instructed to display within the store ledger periodic replacement;-Under the basic requirements of good service, better service to customers, improve customer satisfaction;-Uphold the principle of the supremacy of customers, timely solutions to customer complaints complain

-Carry out a new supplier evaluation audit, in line with company requirements choose the best vendor.-Responsible for ensuring the quality of raw materials (such as substrate, PP, copper, burs, etc.) for suppliers, the feed testing, production testing, customer complaints, etc.,-Every month or every quarter, on existing suppliers of the quality of statistical score, score lower on the suppliers improve deadline requirements, so as to achieve the purpose of mutual win.-Conduct an annual review of the units