* Supervise the front desk on the daily operations.* Handle the room inventory to ensure all rooms are yield to maximum during full house period.* Work closely with all colleagues to ensure recognitions are met for our guests. Input and update guests’ profiles and preferences at all times.* Organize and provide training to the Front Office team members when required.* Accommodate all guest requests in an accurate and efficient manner.* Personally handle guest issues, special request and ensure our guests have an impeccable experience.* Assist in follow-up of all guest incident and record in system and OPERA.* Prepare and run daily front office operations reports and check lists.

 Accommodate the VIP members of Jinmen Casino of Galaxy Hotel, Macao and arrange the transportation before guest arrive. Control the selling chart of Jinmen Casino, make sure the member of Jinmen Casino will be accommodated maximally. Forecast the allotment in the next week or even later period.  Coordinate with Limousine department, make sure all the orders form member of Jinmen Casino will be well done immediately. Coordinate with Relationship manager of Jinmen Casino, make sure transfer them with all casino members’ requests in time.

 Directly Report to Executive Assistant Manager. Directs and Co-ordinate overall activities of the Front Office, make sure daily operation smoothly, check staffing and equipment of the Front Office. Attend daily management morning meeting, Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office, explaining new directions and policies and procedures at the same time. Prepare the daily, weekly, monthly and yearly work plan, act and summary. Handle all guest complaints and comments. Plans and organizes regular Departmental training for all staffs. Works closely with other Departments of the hotel.