1. Leading the operation team based in China team and in charge of all the related requests from the China agents.2. Great support to HO team in the system optimization.3. Maintain the good relationship with all of the China region agents to drive more business.4. Team regular training and service improvement.5. Monthly summarize of the service strength and challenges.

• Worked directly with the client as one Aussie Resort called Tangalooma Island Resort to achieve more business portion for their China market.• As the business development manager I am responsible for creative design for prominent volume growth through exploring the new potential agents including the traditional Wholesales and new OTAs. • I am the role of the link between agents in China and resorts in Brisbane to liaise with each other.• Implemented marketing strategies which resulted in 12% growth of customer base.• I will attend the different event and trade shows to expand our brand exposure in China Market and I need to perform training courses for different agents to make them always keeping updated for our products.• I need to promote the variety categories of groups including leisure groups, education groups and MICE groups to the potential agents to show the product diversity.

• I was working as Market Manager in charge of the hotels in Australia, New Zealand and Middle East which give me plenty working experience to negotiate with the different overseas hotels.• I am so professional for the hotels information such as ANZ hotels Features and the future potential and know how to expand the Chinese huge Market.• I will also do the figures analyze to grasp the business opportunity and make the online business maximum.• I have done several business trips to Australia which make me more familiar about the hotels condition and have more hotel resources.• Although working at this company for one year I already signed more than 120 hotel contracts and got the huge development for company business with my continuous effort.

• Working at such big company was just another opportunity to let me learn more the supplier chain of the hotel since wholesale is an important distribution channel for the hotel.• Nearly 4-years stable working experience rich me much more knowledge to handle the booking issues covered in different areas such as Middle east,South Asia ,Pacific Island , North East Asia and so on.• As the team leader, I always share the classic study cases to my team members to give them more reference during the daily work.• Having Excellent coordination and organization competence ,getting much improvement in managing the team members to educate them useful information and knowledge of handling the complicated cases.• Doing the short, mid-term team plan and personal plan to make everyone to grow to be more professional.• Making the team guideline and consolidating the job description to ensure the team operation running well and accordingly.• Doing the personal evaluation in the end of year for each team member to summary everyone's good qualities and shortcomings.• I will also encourage and cultivate the potential colleagues to get higher position.• I will also improve the working procedure and doing the adjustment to make the whole department get more efficiently.

• Managing the reservation department with efficiency work including operating, checking the reservation and solving the problems of guests.• Also I did the work as revenue manager including the market segment analysis, hotel room occupancy improvement, hotel revenue growth through monitoring the daily report, monthly report and yearly report.• I have learned how to control the hotel's rate system and market segment and I am confident of handling the reservation department or revenue department's task.

• As the window of the service apartment, i did much work carefully including in-room check-in, guest service, handling the guests requirement and so on