張佳佳 Email & Phone Number

I am an organized person who achieves her goals and the requirements she is assigned. I am an ambitious student looking to fill a translator, customer service, or any bilingual position. I am looking for a place where I can maximize my English skills and improve them as a professional worker and as an excellent English speaker. I am a quick learner person.EXPERIENCE--> Teleperformance Customer service | 12/2019 - 08/2021- I worked as a bilingual agent resolving issues through phone and email. Over 245 interactions per week.- I learned to be empathetic and to care deeply about providing world-class customer service.- I learned to collaborate with internal teams and to solve problems in the shortest time possible.- I learned to be multi-task.- I improved my confidence and fluency in English.--> 24-7 IntouchCustomer service | 11/2021 - Now- I have over 300 interactions per week through calls, chats, and emails. Having to solve 12 cases per days.- I learned about the escalation process prioritizing each case depending on their needs and requirement.- I learned how to do the necessary follow-up on each case.- I have learned about active listening.- I learned how to complete an excellent authentication process to protect the sensitive information given to the company.

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  南洋理工大学

  Cosmetology/Cosmetologist, General