-Engage as TQ manager and cover training, quality, compliance, automation and site support in HR field-Build Learning-oriented Organization via yearly training calendar and budget forecast and planning and deliver the training plan. Meanwhile work with global L&D team for the global standardization.-Form a habit of Compliance via passing external ISO27001,9001, KPMG audit, and internal audit of SOC1, GDPR, Ecovadis CSR and etc. Standardize the IA of Dalian site.-Lead QA for the Quality control, calibration analysis, monthly case study, Monthly Corrective Action & Preventive Action meeting.-Lead continues improvement program: yearly Documentation Standardization campaign (4-6months). yearly focus :2018 initial version review, 2019 level 5 and level 4 , 2020 level 3-find the opportunity for process optimization, utilize automation development, process enhancement, 6sigma project and quality methodology. -Support site level program such as Quarterly town hall meeting, all hands meeting and client/leader visit and communication.

IBM 将整个外包CRM原班人马 出售给 Synnex, 即CNX母公司。对于所有员工来说，只是公司名字更换，没有其他变化。-Support for COPC, Project transition. -Lead Optimization Projects for operation GB BB (C-sat, quality indicator, Productivity, Cost, Training)-Lead Optimization Projects for Finance department.AP: Urgent AP approval process; automation opportunity definition for AP reportsAR: Waiting time governance; automation for AR reportsGL: Communication process setting before and after settle accounts-Deliver the training such as quality tool, 6 sigma, data analysis, skill training for operation & client based and training needs and findings in Optimization.

从最开始一手创建全新商业智能（BI）数据分析项目，到大型项目管理办公室，再到整个Tower 的多个项目集管理办公室，基于DA数据分析，集中工作在我擅长的数据挖掘，流程改善优化专业领域：即QC/QA/CA质量控制/保障/改善， BC/Audit运营监管/审计，Training培训。IBM (Dalian) Deliver Excellence Associate Manager 2008.9-2014.5-New project process improvement and training delivery 2012.3-2014.5-Support for new business growth and new project transition from 700 HC to over 1500HC-Process and operation optimal management via Lean Six Sigma Projects Including Banking business, CRM (mobile phone brands, electronics), E-commerce (A* series) Identify transition scope; transition time management; cost evaluation; quality indicator setting; -communication plan with function esp. IT, HR recruitment, Training, Quality etc. New Hire training procedure; Risk evaluation; handover to operation-Existing Project process improvement and training delivery 2011.3-2012.3-process improvement include service Call center + BackOffice-Support for new business growth from 100HC to over 200HC; -Process & operation optimal management via Lean Six Sigma Projects; Coach employee; training deliveryBI Project Manager (client of Japan, Singapore, Australia) 2008.9-2011.3-New project transition from scratch to take PM role; Client relationship maintain and improve SLA; Trouble shooter; update Business Process & follow up project status; Provide solution; Monitor for implementation