李佳諭 Email and Phone Number
My name is Li Jiayu, and I graduated from the Department of Hospitality Management at National Penghu University of Science and Technology. During my academic years, I actively participated in the Panshi Club, taking on roles in graphic design and promotion. Simultaneously, I was involved in the Student Association, handling procurement and cashier responsibilities. Through these experiences, I learned to collaborate with individuals of diverse personalities to achieve common goals.I obtained various certifications related to the hospitality industry, including Mixology Technician, Hospitality Service Technician, and HACCP. I also gained practical experience through internships at establishments such as 85°C in Australia, Yongfeng Pavilion Restaurant, Alley Creative Cuisine, Novotel Taipei Taoyuan International Airport Hotel, Jeng Yang Travel Agency, and Taipei Howard Plaza Hotel.Apart from internships, I participated in competitions such as the Hospitality Skills Competition, Wang Steak Tray Contest, and the Creative Travel Itinerary Design Competition for the Taiwan-Penghu region. I achieved excellence in the National College City Marketing Competition, receiving an award for promoting tourism in Penghu.During my year-long internship in Australia, I acquired insights into the importance of a company's vision and internationalization, especially in establishing a food and beverage brand based on customer loyalty. I also enjoyed self-guided travel during my breaks, planning itineraries, booking flights, and accommodations. These experiences sparked my interest in travel planning.After graduation, driven by my passion for the travel industry, I joined the current company, Honghai, a travel management consulting firm. I primarily handle the representation of the Hong Kong Harbour Plaza Group, and I am also involved in business related to Shanghai and Switzerland. Later, I transitioned to Klook, where I learned valuable communication skills in customer service and enhanced my organizational and software proficiency through various projects.Considering my career aspirations, I pursued certifications in International Air Transport Association Passenger Services (IAFT) and Tourist Product Operation. I hope to continue learning in this field and ultimately aim to plan and design professional travel products that not only satisfy customers but also provide enjoyable experiences throughout their journeys.
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Fulfillment Team LeadKlook Apr 2023 - Present1. Coordinate and manage the work schedules of fewer than 10 employees.2. Assist in handling the dispatch of tickets.3. Facilitate cross-department coordination to promote a smooth workflow.4. Take responsibility for accounting processing and related financial affairs.5. Conduct inventory statistics. -
資深客服專員 Senior Customer Service SpecialistKlook 客路旅行 May 2019 - Apr 2023台灣 Taipei City 松山區1. Provide consultation and resolve customer’s questions online (by text or phone) in real time2. Deal with customer complaints3. Contact the responsible supplier or department4. Assist customers with the matters of reservation and refund5. Affairs assigned by the supervisor
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訂房專員 Reservation Executive弘海國際管理顧問股份有限公司 Oct 2016 - May 2019台灣 Taipei City 台北1. Reservation in Hong Kong and China2. Hotel product integration and administrative tasks3. Swiss tourism and summer camp administrative work4. Service of telephone consultation5. Affairs assigned by the supervisor
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外場服務人員 Waitress鯊魚咬吐司 Mar 2016 - Jun 2016台灣 澎湖縣Part-time1. Assist customers in ordering and delivering meals2. Assist customers in checkout and clean up the environment3. Prepare meals
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房務 Housekeeper野居民宿 Mar 2016 - Jun 2016台灣 澎湖縣Housekeeping Staff Responsibilities:1. Cleaning of guest rooms.2. Preparation of meals.3. Cleaning and maintenance of public areas.
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Intern澳洲85度C Jan 2015 - Jan 2016澳洲雪梨One year off-campus internship (Infield baking)1. Bread shaping and baking2. Bread decoration3. New employee orientation
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實習經理實習餐廳詠風館 Sep 2013 - Jan 2014台灣 澎湖縣1. Plan the administrative affairs for the overall operation of the restaurant2. Management of internal and external fields
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實習生台北福華飯店 Mar 2010 - Mar 2012台灣 台北市1. Outfield service2. Hostess3. Dining table control4. Assisting customers in ordering5. Inventory
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跟團助理勁揚旅行社 Sep 2010 - Oct 2010Assist the tour leader in group tour
Frequently Asked Questions about 李佳諭
What company does 李佳諭 work for?
李佳諭 works for Klook
What is 李佳諭's role at the current company?
李佳諭's current role is KLOOK 客路旅行 Fulfillment Team Leader.
What schools did 李佳諭 attend?
李佳諭 attended 國立澎湖科技大學.
Who are 李佳諭's colleagues?
李佳諭's colleagues are Quan Vu, Siden Farmer, Louriz Ann Broniola (Lpt, Cepp, Crpp, Clssbb), 張簡翊珽, Reynaldo Suryo Purnomo, 金毅成, Prashant Pratap.
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