王佳颖

王佳颖 Email and Phone Number

Sales Support / Customer Operation @ 字节跳动
peking, beijing, china
王佳颖's Location
Shanghai, China, China
About 王佳颖

• 英语听说读写流利,能够自由沟通• 四年销售支持与客户成功/客户服务经验,独立负责所有to c业务以及协助部分to b业务。工作中协助结单成功率95%以上(250+ cases)。• Proficient at oral&written English and Mandarin. • 4 years+ experiences in Sales Support, Customer Success/Service, independently responsible for all to C businesses and assisting some to B businesses, successfully assist over 95% cases(250+) closing.

王佳颖's Current Company Details
字节跳动

字节跳动

View
Sales Support / Customer Operation
peking, beijing, china
Website:
bytedance.com
Employees:
13149
王佳颖 Work Experience Details
  • 字节跳动
    Merchant Complaint Operation
    字节跳动 Dec 2022 - Present
    中国 上海市
  • 京东
    Sales Support / Customer Operation
    京东 Oct 2018 - Mar 2022
    中国 上海市
    销售支持:为销售团队提供流程支持,如销售前期与国外开发商对接项目资料,报价,合规文件等,与公司内部不同部门协同合作推进项目上线,确保销售工作顺利开展。销售中期按需整理产品推广重点,报价等并实时更新。协助推进预订单,合同流程,提高销售效率。销售后期在国外开发商及客户间作为沟通桥梁,解决客户疑问,确保顺利结单。客户成功/服务:熟悉不同产品推广侧重点,结合客户投资重点需求,快速响应客户在投资前中后期产生的所有问题并增加客户投资信心。定期收集客户意见并汇总整理,反馈公司销售与运营主管,共同商讨合适解决方案并推进方案落地,提升客户满意度。针对有重大投资问题的客户,协调公司内外部资源,定制解决方案,合法合规化解投资风险。其他:客户信息管理,订单合同存档管理,整理行业分析报告,部分项目管理及部门账务处理工作。Sales Support:Provide whole process support for the sales team, such as communicating with overseas developers for the project information, quotations, compliance documents and other related files, cooperate with different internal departments to promote the project launch in the preliminary sales stage, ensure sales work smoothly. Reorganize the project information on the basis of promotion highlights, real time updating the information as well as the quotations to the sales team. Assist in promote the reservation and contract process, improve selling efficiencies. Act as the communication bridge between overseas developers and customers, solve customers' questions in time and ensure cases closing successfully. Customer Success/Customer Service : Be familiar with different product promotion points, and combine it with clients' key investment needs, quickly respond to all the problems happen before, during and after the investment process, increasing customers' confidence towards investment. Regularly ask customers for advices, summarize and sort them out, feed back to the company's sales and operation directors, discuss the appropriate solutions and promote the implementation to improve customer satisfaction. For customers with big investment problems, coordinate internal and external resources, customize solutions and resolve investment risks in accordance with laws and regulations. Others:Customer information management, contract management, sort out industry analysis reports, some project management work and department financial work.
  • Ausin Group
    Sales Support / Customer Operation
    Ausin Group Sep 2017 - Aug 2018
    中国 上海市区
    销售支持:为销售团队提供项目材料支持及必要的销售前期支持工作。 客户服务:作为客户及国外开发商中的沟通桥梁,协助沟通解决客户投资过 程中遇到的所有问题。Sales Support : Provide project information support and other necessarily pre-sales support to sales team. Customer Service : Act as the communication bridge between customers and overseas developers, assist in communicating and solving all problems happened in the investment process.Reason for leaving: Bankruptcy

王佳颖 Education Details

Frequently Asked Questions about 王佳颖

What company does 王佳颖 work for?

王佳颖 works for 字节跳动

What is 王佳颖's role at the current company?

王佳颖's current role is Sales Support / Customer Operation.

What schools did 王佳颖 attend?

王佳颖 attended 同济大学浙江学院.

Who are 王佳颖's colleagues?

王佳颖's colleagues are 党士许, 秦雪娇, Zeqiang Guan, Connie Wang, Ahmad Habbibuloh, Aymane E., 王璐瑶.

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