蒋俊杰 Email and Phone Number

To promote Quality League in the hotel; to establish quality managerment systems; to facilitate process improvement; to develop performance measuring system.

Provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee satisfaction and a main focus on physical defects with main lobby and guest room area.

Responsibility of all aspects of the Front Office functions, in accordance with hotel standards, supervising of Front Desk Assistants, ensuring that all Front Desk assistants will perform their duties according to the standard set and to make sure that a memorable experience is created for all guest and assisting the Front Office Manager in order to communicate operational and administrational issues to the team, as Well as conduct trainings and support the daily task assigned by the Front Office Manager.

Courteously and efficiently check-in/check-out hotel guests; process all payments according to established hotel requirements. This entails providing information to any guest or visitor enquiry.