杨保龙 Email and Phone Number

2014.2-Present Ericsson GSD (Malaysia);Guide other GSD agents to serve Ericsson customers better:1. Help GSD agents when they encounter rare technical problems in supporting Ericsson user.2. Discover the daily work problems, timely communicate with the manager and onsite engineer, to find a solution, and notify to all GSD agents.3. Update changes of workflow, urge GSD agents make the appropriate changes and ensure everyone follows the workflow.4. To the problems that dissatisfied customers, make regular survey to solve customer problems and achieve customers’ desired target. Finding the shortage of GSD daily work, reporting to the leadership, analyzing and summarizing and then making changes in the GSD team.Involved in the project:Participate in Mission 97: ensure customer satisfaction up to 97%Participate KCS: To make agent and customer convenience quickly to find solutions to similar problems in the corresponding in BMC System.2012.11-2014.2 Ericsson GSD (Beijing) in Hewlett-Packard Development Company, L.P.Provide technical directions and guarantee to the user for any malfunctions in daily work.2011.7-2012.7 Onsite Technology Engineer in Beijing ChengTongXinDa science and technology development co., ltd.(1) In the Shell project in Shanxi Taiyuan and Heber Langfang City, the work of installation and maintenance, network knowledge and equipment to guide gas station staff to use.(2) For the daily office equipment & resource regeneration, GOME stores, XinGuangTianDi shopping mall, TASTY steak and other business upgrade and maintenance and network structures, troubleshooting.(3) To provide network daily maintenance for Sinatra’s Beijing headquarters and various branches of national network, network traffic monitoring each fulcrum.--------------------------------------------------------------------License and CertificatesBachelor degree in Network EngineeringChinese Mandarin test B+CET-4, College English Test Band 4CCNA, CCNP certificate