1. Order management and follow-up: responsible for handling customer inquiries and samples, accepting reviews to confirm customer orders, ensuring that order information is delivered on time and meets customer requirements 2. Customer management and maintenance: collect and sort out and establish customer files, maintain and follow up business relations with important customers, maintain good communication with customers, reply to customer inquiries in time, and provide satisfactory after-sales service3. Cross-departmental communication: As a bridge of communication between logistics, procurement, suppliers and customers, follow up the progress at any time, confirm the delivery time, assist in the coordination of internal and external payment, goods delivery and other related matters

1. Price negotiation and quotation: As a merchandiser of Ann Taylor brand, was responsible for the order quotation of American customers, collected and analyzed the quotation of factory 2. Bulk orders follow up: Conduct development style with foreign designers, and follow up bulk orders. Update WIP data weekly. Calculate and order bulk fabrics and accessories, make packing document and send those to the factory. For customer QC inspection or third party inspection, according to the requirements, provide all inspection information to arrange confirmation samples.3. Document coordination: Provide booking information to the document .Prepare and send customs clearance documents such as invoices and packing lists to documents.