support for nutanix clients enterprise cloud on IAAS/PAAS:. Customer k8s cluster life cycle support. Application on container develop,CICD system support. develop automation tools to build/deploy application,manage and monitor cloud infrasture,log/monitor system setup. Disaster recovery and high availability,metro DR, real-time fault problem analysis and resolution. ire2 escalate contact point,analysis and report to develop engineering,follow and fix.

Face to Amazon's customers oversea,support Enterprise hybrid cloud:. Enterprise Hybrid Cloud full life-cycle delivery/operation support,include architecture design,implement,upgrade,maintenance. Enterprise application migrate to cloud process setup,technical support,and stable guarantee. Output construction plans, cloud service selection, hybrid cloud design guidance. Application migrate to cloud Process sort and development support. Hybrid Cloud platform monitor,accident prevention,urgent incidence response and recovery,customer training

Work in Red Hat Global Support Delivery team, SUPPORT RHEL OS/k8s/LB/virtualization/storage/network/kubernetes. Act as the second line of contact of all customer inquiries. work with leading open source developers to create new solutions and customer offerings. Analyze problems with non-functioning software. Recommend corrective actions and resolutions to customers. Use professional concepts and apply company policies and procedures to resolve a variety of issues. Collaborate with global support engineers to resolve customer issues; . Document and share diagnostic steps and problem resolutions with the Support Delivery team. Work with all levels of support engineers in other regions on global projects and assignments. Deliver an exceptional customer service experience

Responsible SONY Mobile APP platform construction, Application deployment and release, monitoring, maintenance and optimization. Development of automation tools and maintenance shell/python scripts. Build devops platform to simplify APP deployment, configuration,upgrade and monitoring tasks. Application issue response,performance analysis, optimization. Monitor Application environment problems/hidden issues, emergency fault response . Host monitoring, log analysis, complex problem location, analysis and solution, output of troubleshooting documents

Support IBM client ENN users from a combination of(Network,Servers,System,Application) and DC project,includes:. Linux system,storage device,Application Reliability maintenance. shell scripts/python project develop for operation platform. network device[switch,router,fiewall,VPN] design,deploy,operation,and change management . DC project,include new DC setup,migrate,upgrade . monitor system cacti/nagios/solarwind maintenance