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黄其文 is listed as CEO at Coolgua Tech., Co., Ltd. at Beijing Coolgua Tech. Co., Ltd., based in Haidian District, Beijing, China. AeroLeads shows a matched LinkedIn profile for 黄其文.
黄其文 previously worked as CEO at Beijing Coolgua Tech. Co., Ltd. and Contact Center Solution Manager at Huawei. 黄其文 holds Master Of Business Administration - Mba from 中山大学.
Specialties: Contact Center operationTelesales managementProduct marketingProject management
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Beijing
Coolgua is a solution provider of CRM，including software applications and Internet marketing services, focusing on exhibition industry.
Build Managed Service & BPO solution for the company;Pre-sales support;Transition support;Operation support;
This is an outbound callcenter, focusing on exhibition industry. Responsibility:1. Control the service quality system, lead the operation team to meet and exceed client’s call center operation KPIs requirements under the condition of qualified performance;2. Generate and optimize constantly business and management processes in call center;3. Generate and optimize constantly performance management system and encouraging policy, etc.;4. Monitor and support to keep service quality of high level in service delivery and daily operation ,use ways of training or coaching to improve team members’ comprehensive diathesis;5. Arrange staff’s daily work according to business volume and working status to make sure the call center operate in order;6. Keep touch with customers , coordinate with other business departments; Review and communicate with client on operation status, giving suggestion of how to improve;
Beijing
Support D Company OEM project.Be responsible for demand analysis, function definition, timing follow up, UI, VI design competitive analysis, documentation, Engineer training, technical support and so on.Familiar with the OEM project management procedure of D company.
Activities and Societies: Chairman of Grade Committee
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黄其文 works for Beijing Coolgua Tech. Co., Ltd..
黄其文 is listed as CEO at Coolgua Tech., Co., Ltd. at Beijing Coolgua Tech. Co., Ltd..
黄其文 is based in Haidian District, Beijing, China while working with Beijing Coolgua Tech. Co., Ltd..
黄其文 has worked for Beijing Coolgua Tech. Co., Ltd., Huawei, Eastfair, and Azalea Networks.
You can use AeroLeads to view verified contact signals for 黄其文 at Beijing Coolgua Tech. Co., Ltd., including work email, phone, and LinkedIn data when available.
黄其文 holds Master Of Business Administration - Mba from 中山大学.
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