Noriko Kamiyama Email & Phone Number

日本 東京都

Tokyo, Japan

Tokyo, Japan

Responsible to monitor and report incidents and compliance violations regulatory authorities and management.My main role is to implement method which internal auditors has developed, on compliance division. -Plan and conduct transaction monitoring and inspections for 200+ branches with branch managers and fraud examiners.-Analyse transaction data and embezzlement cases using BI tools and ACL.-Provided training and guidance to fraud examiners to conduct inspections and investigations.-Report incidents to regulatory authorities and senior managements including root cause analysis and preventive measures.

Tokyo, Japan

Responsible for compliance guidance for branches in Tokyo area and investigate compliance violations.-Provided guidance of inspection method to fraud examiners-Reviewed the compliance improvement plans of branches and checked the execution by visiting branch.-Conducted inspections for branch for compliance violence and reported to headquarter.

Tokyo Based

Responsible to conduct audits for headquarters, regional offices and thematic audits to evaluate each business activity, the adequacy and the effectiveness of internal controls including compliance and risk management. audit planing, reporting and followup activities.- Perform audits as chief auditor for branches and as staff auditor for large audit projects.- Worked in series of audit process, risk assessment, audit planning, primary investigations, reporting and followup activities.- Maintain and improve risk-based audit programs to ensure the requirements of business related low, guidelines, and management requests.- Report the result of audit test, findings with preventative measures timely to senior managements.- Audit area experienced; retail banking operations, AML/CFT, customers' information protection, BCP, FATCA and CRS, barrier-free banking.

Work as a staff auditor of retail banking business audit. Performed audit tests, report findings and prepared audit report.Audit area; retail banking operation, debt collection, operational risk management.

Work as a program manager for call center improvement. Increased capacity and customers' satisfaction by improvement of call center procedure and system such as knowledge management , call distribution, hiring and allocation of agents, and call data analysis.

Tokyo

Worked as a supervisor for Call Center (CitiPhone) which handles customers' calls 24 /7.

Master, Global Information And Telecommunication Studies

Ph.D. Program, Risk Management, Human Life And Health Sciences

Master Of Arts And Sciences, Graduate School Of Arts And Sciences, Risk Management, Human Life And Health Sciences

Ba, Economics