July Liu Email and Phone Number

#Business developmentDealing with customers for more than 3 years, is an experienced business#Work experience10/01/2020 - present- Handle customer inquiries and order inquiries, and analyze information to recommend suitable products to customers. Organize customer needs, follow up the execution of orders according to customer needs, maintain effective communication with the purchasing department and QC department, ensure delivery time and quality, and assist in arranging… Show more #Business developmentDealing with customers for more than 3 years, is an experienced business#Work experience10/01/2020 - present- Handle customer inquiries and order inquiries, and analyze information to recommend suitable products to customers. Organize customer needs, follow up the execution of orders according to customer needs, maintain effective communication with the purchasing department and QC department, ensure delivery time and quality, and assist in arranging shipments;- Accept various after-sales problems from customers and provide reasonable solutions; -Improve the customer's shopping experience and maintain the favorable rate of the website, and increase the customer's repurchase rate. Establish and manage complaint data reports and feed them back to relevant departments;- Prepare weekly, monthly and quarterly reports, and complete sales statistics and analysis;- Make market research and analysis on product hotspots. According to the special needs of customers, help them find corresponding products and choose suitable suppliers;- Responsible for the weekly operation of the main account of the Alibaba platform. There are sample orders every month, and there are also bulk orders in the later stage Show less