徐冬雪 Email & Phone Number

中国 北京市

1.Basic Quality inspection work:1)The line of QA Business:a)Recruitment process for foreign teachers;1.Review the basic information of foreign teachers(Educational background;Teaching experience;Nationality)2.Call Center3.Mock Class4.Verify the accuracy of “English to Chinese”inregard with the teacher’s self-introductionb)The service process for foreign teachers who the company has signed；1.Tier-1/Tier-2/Knowledge base/STB2.Quality inspection work for handling customer complaints2.Management ofQA business operation system1)Familiar with business process and servicess pecifications.2)Establishment,promotion,train in gand implementation of the QA standards3)Apply differentQAmodebasedondifferentbusinesscontents.4)Establishment of internal&external calibration mechanism5)According tou uexpected situations or problems,timely up date aihive lheQA foc usdirectionandcontent6)Summary reports on QA works,and report to higher authorities on a regular basis7)Combine business needs to carry out trainingwork8)Participate in the establishment of a customer service operation system3. Otherthings1)Management of people in the group2)Improvement of customer satisfaction3)The offline activities for the monthly excellent employee selection from the QA side

中国 北京市

1.The management and maintenance for the key customerResponsible for large insurance company from the America and France. A number of well-known trading enterprises from Japan; some famous automobile manufacturer, electrical and automation enterprise inGermany.a)The maintenance and visit for key customer;b)Be sure to follow up the daily order;c)Effective and quick response about the question that customer offered;d)Monthly invoice for customer; Monthly financial statements; Payable&receivable follow-up.2.BD(Business Development)a)The follow-up for potential customer which was recommended by the client we have already;b)Carry on the secondary development for the related enterprise of key clients;c)Visiting customers with the sales person as coworker. While working for this company, I have been to Shanghai,Japan and HongKong many times in order to strengthen business cooperation.3.Other thingsa)Follow-up and handling of major customer complaints;b)Assist department leaders in recruitment and provide professional training for new recruits;c)Planning and presiding of the company's annual meeting.

1.The back-stage management and maintenance for online gamea)The management and maintenance for the game group(QQgroup) and back-stage;b)Update the announcement when the new game was pubished,at the same time collecting the feedback in every concerning page;c)Be responsible for explaining the Game play when player surfing;d)Delivering the feedback about the BUG to the operation team.2.Giving out the presenta)Selling the toys which concerned about the game；b)The statistics and post for the prize.3.The statistics about daily and weeklya)Daily:The amount of daily questions; the increase amount for game payer; the record for charging;b)Weekly: Do the data analysis according to data compiled.