陈凌轩 Email and Phone Number

•Job brief: worked as customer service for customers like Cisco and Facebook, which are the most important customers in the company and I was promoted to be assistant manager within two years and my team was honored outstanding team for more the two times .Procurement:1. Plan execution: Released production orders , formulated semi-annual,monthly and weekly production plan report according to clients shipments demands.2. Logistics Management: Kept close communications with production and warehouse to ensure accurate product delivery, dealt with a series of possible problems in production and shipments.Inventory:1. Inferior-quality Product Treatment: Timely adjusted inventory orders to prevent the production of inactive materials according to customers’ predicted changes, improved the handling capacity and disposal rate of full materials, and reduced the cost of full inventory.2. Inventory Management: Implemented delivery progress, effectively controlled inventory and utilized storage space, maintained the best raw materials inventory time period, and effectively reduced inventory cost.3. Supplies Preparation: Prepared key materials in high demand in advance according to previous delivery records, coordinated the preferential use of shared materials among different customers.Customer Service:1. Customer Maintenance: Maintained good relationship with customers by frequent communication, such as daily phone contacts, weekly teleconferencing, irregular customer visits, coordinated and handled customers complaints.2. Order processing: Tracked daily customers orders in SAP, handled customers’ daily order change requests(pull in, push out, cancellation and etc.)Manager Assistant:1. Cross-department Operation: Interfaced with various departments like operations, purchasing, CM and so on, discussed and improved business procedures.2. Business enhancement: Implemented adjusted plans for solving supply shortage crisis and customer service improvements.

1. Report Generation: Implemented work system and provide accurate sales report to manager.2. Sales training: Attended regular sales meeting and training.3. Customer contact : Course introduction and consultation for visiting customers, and complete contracts signing and payment.4. Customer maintenance: Continuously tracked and served new and old customers, established good relations with customers and maintain the image of the school.