Liya Zhang Email and Phone Number

Responsibilities:  Experienced 4 sales levels of the company, focus on revenue, load factor and customer satisfaction; flight load factor over 100% in peak season and 95% in slack season; Guangzhou station’s customer satisfaction remains the top 1 for many years. Prepare issue and data list according to the features of different projects, do relevant survey and carry out the analysis reports. Overall plan the flights according to the density and volume of the cargo, so as to… Show more Responsibilities:  Experienced 4 sales levels of the company, focus on revenue, load factor and customer satisfaction; flight load factor over 100% in peak season and 95% in slack season; Guangzhou station’s customer satisfaction remains the top 1 for many years. Prepare issue and data list according to the features of different projects, do relevant survey and carry out the analysis reports. Overall plan the flights according to the density and volume of the cargo, so as to achieve load factor as high as we can. Set ad hoc pricing level and make quotations for ad hoc requests according to the market info and flight situation, win the prize of “Best ad hoc selling” in annual appraisal. Make trainings for key persons from agents on regular basis, deal with the emergency issue, e.g. CADs, claims and complaints. Arrange trucking flights from Shenzhen to Guangzhou on regular basis. Take part in the Customer Satisfaction Index survey, actively receive trainings on products, selling skills and management. Lead two projects—"Develop monitoring tools” and “Td flash promotion”, and carry out good results: market share of the new product increased 32% after the promotion. Keep close contact with agents, collect competitor’s information about activities, offers, selling strategy and flight situation, and share with other colleagues. Perform flight and single customer analysis and share the reports with other colleagues. Show less

Responsibilities:  Build the team from 0 to 1, business area includes Guangzhou, PRD and Guangxi province. Standardize the process, draft and complete the SOP of the department, establish a workable assessment system. Set up selling rates and clear instructions according to the market, take part in establishing the rules and strategy of the company. Develop the department from 2 stuffs to 12 stuffs, including sales, marketing, customer service and operation, train and… Show more Responsibilities:  Build the team from 0 to 1, business area includes Guangzhou, PRD and Guangxi province. Standardize the process, draft and complete the SOP of the department, establish a workable assessment system. Set up selling rates and clear instructions according to the market, take part in establishing the rules and strategy of the company. Develop the department from 2 stuffs to 12 stuffs, including sales, marketing, customer service and operation, train and motivate the team to fulfill the team target, guide and inspirit sales persons to acquire potential customers. Keep good relationship with CCNI, get competitive rate and capacity, keep close contact and cooperation with other suppliers, e.g. feeders, terminal, brokers, etc.  Attended the Canton Fair, successfully acquired quantities of new customers; Cargo volume of the department rose from 20teu/month to 200teu/month; Regular customers of the department went up from 30 to 100; Profit of the department increased RMB 300,000/month. Coordinate with other departments, keep smooth communication with internals and externals, find solutions for urgent issues. Show less