Andrew Liu Email & Phone Number

台灣 臺北市 台北

- Proactively managed customer needs with an average value of NTD$1.5 million, serving leading fashion brands, Taiwan's top pharmaceutical retailer, and the world's largest direct selling company's digital transformation. Customized solutions and continuously optimized based on data feedback, driving positive project development.- Facilitated cross-departmental collaboration and communication between clients, internal engineering teams, and sales teams to ensure smooth project execution and secure client renewals, achieving an average MRR renewal rate of 98%.- Customized the onboarding process through web/app onsite templates and conducted remarketing through six major channels (email, SMS, Line, etc.). Integrated automated communication tools for precise communication targeting specific audiences, timings, and channels, resulting in a 30% increase in open rates, a 15% increase in click-through rates, and a 300%-600% increase in conversion rates for specific scenarios (e.g., abandoned cart recovery).- Consolidated online and offline CDP data and integrated over 50 custom attributes from the brand side with Insider tools, achieving precise communication timing and content.

台灣 臺北市 台北

- Facilitate clients in managing digital transformation by implementing PDP (Product Data Platform).- Achieved 106% UP DRR and managed average monthly fee of $1.2M NTD or 20+ enterprise clients for multiple projects.- Conducted data analysis and facilitated communication and created future business value to increase renewals, upsells, and cross-sells- Collaborated with engineering teams and customers to optimize recommendation logic, generate new function ideas, and address system problems. Facilitated communication and cooperation to ensure successful outcomes.

台灣 Taiwan 嘉義市

- Through perceptive insight into customers and know well to the content of the renewal plans, assist SCS team improve DRR (Dollar retention rate) & NRR (Net dollar retention rate) indicators effectively.- With a comprehensive understanding of the CS workflow, assist the SCS team and junior team members to know well the CS workflow ASAP to improve work efficiency.

台灣 台北市

- RenewalUtilize excellent communication and coordination skills to assist CSM Team achieve annual DRR (Dollar retention rate) & NRR (Net dollar retention rate) indicators.- OnboardingEstablish a good onboarding experience for new customers, and educate the correct SEO concept and project process.- Data analysisDraw up the best optimization suggestions through data feedback from related marketing and Saas tools such as GSC (Google search console), GA and Ahref.- Life time value In the process of project implementation, actively participate in customer optimization website SEO and other related issues, establish strong customer relations, and promptly propose upsell and crosssell opportunities to improve customer's LTV.-Team feedback Understand customer needs on the front line, and collaborate with engineers, copywriters and AE team and to optimize internal processes and quality to achieve a good customer experience.

台灣 台北市

台灣 台北市

- Executed effective offline marketing campaigns such as popup stores and events, including real estate agency garden fair and college students' return home storage plan during winter/summer vacation, generating 50-100 daily leads and a 20% increase in user acquisition. Analyzed user feedback to optimize service content, resulting in improved customer satisfaction and retention.- Developed and expanded the business through in-depth competitive analysis and market research in the early stages. Improved product features and functionality based on qualitative feedback (e.g.Provided storage volume, warehouse hardware requirements, logistics requirements), established the first batch of enterprise end-users for Boxful.

台灣 台北市

- Executed and managed Facebook ads campaigns to deliver a high return on advertising spend (ROAS) for clients.- Conducted in-depth traffic analysis to identify trends and provide effective operational recommendations for optimization.