Field Service Engineer
CurrentResponsibility: Eutectic and wire bonding process development and optimization• High priority to handle customer claim in relevant process area and drive 8D report to Service Manager to get closure well (Target: no-occurrence guarantee) with requirement they expected.• Support customer on product qualification and process establishment with full confidence to release production. Generate eligible Process/Quality procedures and work instruction for customer to carry out all operations without ambiguity.• Facilitate technical discussions and involve the Service Manager for critical components and coordinate Design for Manufacturability (DFM)• Align with customer needs and work with the Marketing Manager to locate prospective customer as necessary to meet unique needs •. Maintain continuous in-depth knowledge of market conditions, industry trends, and developing technologies and bring industry knowledge to Headquarter for respective commodities for success of projects