- Monitoring/supporting all servers ,desktops , printers etc.- Active Directory management & Windows Server Replication and Backup.- ERP system(Yong You) maintenance and backup.- Linux Server and apache webserver maintenance.- Server room and all networking facilities maintenance inside company - Provide Employees onboard Training- Dealing with external vendors and making IT budget- Application Development – Transform users’ request into real application. Made a… Show more - Monitoring/supporting all servers ,desktops , printers etc.- Active Directory management & Windows Server Replication and Backup.- ERP system(Yong You) maintenance and backup.- Linux Server and apache webserver maintenance.- Server room and all networking facilities maintenance inside company - Provide Employees onboard Training- Dealing with external vendors and making IT budget- Application Development – Transform users’ request into real application. Made a batch report sending system which can email to a large number of clients with their personal pdf link respectively, and each link is protected with limited number of open. This tool is similar to virtual data room like Digify, my application can also be found on my personal website www.maipdf.com which is hosted by Linux, Apache, MySQL, and composed with PHP and JavaScript. Show less

- Monitoring/supporting all servers and desktops related to China Golden-Tax systems. Resolving the issue that Local service desk cannot handle.- Upgrade/install Symantec products on standalone PCs.- Support ERP system in QAD, including all end user’s request and basic installation/usage issues.- Troubleshooting all networking/system issues related to KECCI (KPMG ERP Compliance Conversion Interface)- Provide User Training documents on QAD and KECCI

JDE ,VBA, data analyse, Django development, ERP

Onsite IT infrastructure tasks

working for DXC

* Provide remote first level technical support by telephone to Apple customers and promote Apple hardware, software and service offerings by following all aspects of KPI.* Acquired a passion for customer service and communication skills, strong troubleshooting skills and ability to provide clear technical direction and solutions to customers with varying levels of technical awareness.* Working under pressure by answering huge volume of calls with same high quality standard.

The role provides overall quality control and quality assurance to ensure that AppleCare’s product and tools are in accordance with product specifications, process control and quality requirements in AppleCare Support Programs across Asia-Pacific region, it involves in acting as an end user to test all areas of AppleCare (Shanghai Contact Center) production and unreleased tools which including phone/chat evaluation system, staffs’ phone sick line system, Contacting center’s asset management… Show more The role provides overall quality control and quality assurance to ensure that AppleCare’s product and tools are in accordance with product specifications, process control and quality requirements in AppleCare Support Programs across Asia-Pacific region, it involves in acting as an end user to test all areas of AppleCare (Shanghai Contact Center) production and unreleased tools which including phone/chat evaluation system, staffs’ phone sick line system, Contacting center’s asset management system, employees’ flex time and holiday leaving system etc. *Collaborate with Cross-functional teams by global conference meeting and local site’s regular meeting to ensure accurate and timely implementation, documentation and communication of product launches in areas of contacting with IT programming team to modify and improve the current system or bugs, support knowledge to all areas of AppleCare staffs on how to use these tools, and cooperating with different Quality Assurance lead to check the implementation and scope meets the meets the time strike and functionality requirement.*Reviews all documentation related to product quality, such as assembly and test procedures and post process test plans (audits, reliability testing etc.); approves as appropriate to ensure product quality. Identify areas of weakness in quality policies and develop team and supplier skill-sets in order to resolve Show less