• Responsible for project communication directly with Mastercard Europe.• Enhance customer risk models and continuous monitoring mechanisms by studying UK/HK anti-money laundering regulations. Participate in revising and establishing internal AML regulations.• Design functional requirements for the risk control parts of the eKYC system, fully automating the merchant onboarding and continuous review processes.• Optimise or establish electronic banking/acquiring/issuing risk control systems, having written over 10 risk control requirements, including system automation, transaction rule settings, transaction tagging, and alert needs.• Develop real-time transaction risk control rules and models, monitor suspicious indicators for AML and anti-fraud purposes, and formulate transaction model validation policies.• Familiar with V/M card merchant management and dispute handling policies, keeping up with the latest policies. Responsible for fraud investigation and analysis, studying various fraud techniques and patterns.• Hold an EXIN DPO certificate, familiar with EU/UK privacy regulations, ensuring product requirements comply with GDPR and facilitating internal GDPR compliance consulting.• Provide various training for internal staff, including banking clearing and settlement systems, key UK AML points and case studies, card scheme VIRP and BRAM policies, GDPR training, and data lifecycle management.• Conduct money laundering risk assessments for new business areas and propose preventive measures.• Liaise with external third-party service providers, including anti-fraud service providers and overseas consulting firms.• Proficient in using Excel for data processing, experienced in querying transaction data with PostgreSQL, and filtering data with PowerBI. Continually learning and exploring SQL and the application of knowledge graphs in fraud detection.

• In order to make the clients’ websites to comply with local law where the business runs, I provided more than 10 optimisation suggestions for the company's system, more than 5 suggestions on work-flow optimisation, and 2 in-depth optimizations to improve job quality. Among these, 7 were adopted, and 4 were delayed because the current system could not support them;• To underwrite new clients, I processed underwriting tasks for about 150 websites and compliance suggestion tasks for more than 300 websites, which allows me to possess rich knowledge of compliance and anti-infringement, while following the requirements of anti-money laundering;• Participated in 8 additional tasks arranged by the risk control director and supervisor, including business authenticity investigation, non-compliance business investigation and information searching and translation (to Chinese), etc.

• When SAFE added new policies on cross-border cash flows, our company was in short of experienced people. So, I joined and solely design and build the work-flow of reviewing invoices from education institutions, as well as providing necessary customer support;• Daily settle bundles on time and make reconciliation with partners, including matching transaction record and cash flow, report unusual or unidentified funds and refund them;• Communicate and connect with business partners along with multiple internal departments to report bugs in the system and inefficiency in the process. So far, over 80 requsts have been made for this purpose;• From daily operation, after getting some negative feedback from frustrated customers, I believe that the customer experience was to be improved urgently. I made investigations, created summary documents and wrote demand requests to the tech development team and finally managed to optimise the process efficiency (e.g. reduce the failure rate of initial review from 15% to less than 7%);• Use Looker to analyse data monthly from operation activities and identify issues needed to be improved;• Brainstorming and planning the key points for collection of operating data that is not captured by the internal system in order to find potential issues.