李嘉颖 Email and Phone Number

样办项目

Support functionCooperate with multiple teams in the company/vendors/Property Management to: 1. Budget daily necessaries of the store, including but no limited to stationery, commodity, refreshment in the break room;2. Ensure the visual, decoration, and facilities interior and exterior the store are in good condition;3. Solve hardware/software problem of the store;4. Well manage the expectation of external and internal customers.

As a Specialist, we:1. Approach everyone with passion;2. Probe skillfully to uncover customers’ needs with patient;3. Present enlightening solutions which tailor-made for customers;4. Listen to the customers about their requirements and worries;5. Extend the relationship with customers and welcome customers to the store again.

Promoting and selling real estate by outgoing calls and by face-to-face at the scene.

Receiving complaint cases via phone calls or emails from customers. Coordinating with all related departments for incident investigation, consolidating the necessary information and submitting to manager for consideration. Delivering the result and solution to the customers and assisting them till the end of the case.

In charge of Customer Service Team in Guangzhou. Accepting complaint cases via email from customers. Coordinating with all related departments for incident investigation, consolidating the necessary information and submitting to manager for consideration. Delivering the result and solution to the customers and assisting them till the end of the case.

Being Customer Service Manager of Oversea Customer Service Team in Customer Service Department, being in charge of service enhancement, recruiting & training Game Masters.

Together with my partner, managing 30 Customer Service Officers of Corporate Internet Banking telephone services.

Customer Service Officer, processing inbound telephone inquiries of personal banking, then the corporate internet banking.