•Set up training plan and perform supervision based on sales target of the company. 根据营业处发展目标制定培训计划及实施监督；•Make long & short term career plans for new team members and help them to reach the target. 为团队新老员工做针对性长短期职业规划及帮助其达成目标；•In charge of promoting new to market products, making sales plan for the team and monitoring effectiveness of the plan by regular basis. 负责公司新产品的推广，为团队制定新产品的销售计划及有效性评估；•follow up KPI for my team members. 负责团队员工KPI的跟踪；•Draft incentive program to stimulate team member’s initiative of supervisors. 制定员工奖励机制以激发他们的主观能动性；•Achieve my own KPI. 达成营业处对主管的基本业绩要求；•Maintain good relationship with existing customers and continuously expand business with new Customers. 维护客户关系；•Be responsible for demonstration of business meetings for new team members. 陪同新员工进行演练及实际操作。

•Kept strong control on spending & planned budget, maximize revenue opportunity. Worked with Ground & Cargo Services team to achieve overall budget and operational efficiency. 配合航站站长制定预算，确保航站利润最大化，与地服部及货运部紧密配合以提供运营效率。• Verification of ground handling statistics and invoice verification. 审核相关地服部门的统计数据及票据。• Submitted payment request timely and accurately. 及时并准确的向总部提交用度需求。• Management of station's agreements and contracts (e.g GHA, ATC Flight Dispatch, Airport Sales etc). 管理航站与机场相关各部门的协议及合同。• Ensured strict compliance of safety and security procedures. 确保航站严格遵守航空安全的相关条例及程序。• Formulated Station Emergency Plan and ensure GHA is trained and familiar with the procedure. 制定航站应急计划并确保地服代理熟知条例。• Maintained good relationship with CIQ authorities, tourism authority, airport authority and government regulatory authorities. 维护与检验检疫部门、成都海关、成都边防、成都旅游局，以及机场各相关部门的关系。

• Monitor and follow the automation development at the airport, making use of the new technology available to speed up and simplify passenger flow. 尝试搭建新技术网络平台，用以加速简化值机流程，紧跟现代化机场的自动化发展脚步。• Achieve productivity gain by developing a self-service plan, following road-map of AHQ so as to reach end targets set by AHQ.根据香港总部设立的发展路线图和年度目标定点制定适合本站的自助服务计划，以提高航站综合服务效率。• Focus on customer communication on site and before hand.专注与客户的现场、线上线下交流。• Manage safety performance consistency and mitigate risks effectively to reach zero moderate risk or above event.统筹执飞安全管理，全方位监控危险系数动能。• Ensure safety related requirements in operation are fully complied and no major audit findings in this regards. 确保无安全层面的重大问题在审计中被指出，强调保障航班的一切工作都须以安全为第一要素。• Consistent self-learning and development on job knowledge and system skills to enhance efficiency.不间断的深化学习，加强个人的专业知识技能和系统运用能力。