Establish Hilton Hotel and local policies and procedures under the general direction of the General Manager or as delegated by him/her.2. Responsible to the Director of Operations, supervises and directs overall daily operations in all areas including guest rooms, public areas, laundry and k recreation.3. Guide and promote the Hilton values, vision and mission required for the job.Work Performance:1. Complete the establishment of rules and regulations during the preparation period of the hotel.2. Put forward a number of suggestions during the hotel engineering inspection to ensure compliance with group standards.

1. 在暑期旺季提供足够的客房供酒店销售，促进酒店收益。2. 计划完成水疗健身中心一系列娱乐活动、亲子活动的整合、筹划及进行中3. 圆满完成QA标准与审核分达到99.33位居希尔顿集团前三名完成旺季高住客率等多次高规格接待任务。4. 带领团队将宾客满意度分数由20名之外提升至目前第5名.

Job Responsibilities:5. Responsible for the overall daily operation of the housekeeping department and the spa and fitness center under the leadership of the GENERAL Manager.6. Supervise and guide the staff of the guest Room department and spa fitness center to strictly abide by the rules and regulations of the hotel, implement the service in strict accordance with the job workflow and service standards, and always ensure the best working effect.7. Supervise and control the cost loss of the department, rationally arrange positions, and reduce various losses of the department.8. Develop spa and fitness center activities to create diversified recreational activities for guests.Work Performance:5. Reduce the OOO room (maintenance room), which accounts for more than 30% of the total number of hotel rooms, to 1% within 3 months, maximize the guarantee of room availability, and provide enough rooms for hotel sales in summer peak season to promote hotel revenue.6. Complete the integration, planning and operation of a series of recreational activities and parent-child activities in the spa and fitness center7. Successfully completed several high-level reception tasks such as the 2017 Intercontinental Group Owners Conference and the 2018 Zhejiang Provincial Government Conference.8. Led the team to increase the guest satisfaction score from no. 30 to the current third, ranking the first at the highest point.